Lead Teller-Southfield

Our Purpose

At Vibe, we are driven by our mission to elevate community and create opportunity. We believe in fostering an environment of inclusivity where every team member has the chance to grow professionally. Guided by our core values - be inclusive, educate, embrace change, and seek opportunities - we are dedicated to making a positive impact in the lives of our members and communities. As we continue to grow and expand our team, we are seeking passionate individuals who share our vision and are eager to join us in our journey. If you are someone who is passionate about making a difference and is committed to creating a brighter future for our communities, we invite you to explore this exciting opportunity at Vibe!

Position Purpose

Assist Teller staff in a lead capacity while serving members and completing account transactions accurately while enhancing our members' financial lives by offering appropriate product and services.

Essential Duties

• Process all teller activities including check cashing, account withdrawals, deposits, account transfers, loan payments, account validation and account inquiries.

• Process mail and night drop transactions.

• Review and analyze incoming checks for potential fraud, proper endorsements and determining proper check holds.

• Assist members with general inquiries including check reorders, investigating check clearings, and account reconciliation.

• Promote, educate and cross-sell credit union services.

• Responsible for the security and accuracy of cash drawers, corporate checks, gift cards, and U.S. postage stamps, etc.

• Participate in the sales and service program to meet individual, branch and corporate expectations and goals.

• Must be flexible and willing to maintain a work schedule determined by the demographic needs of the branch location.

• Must be willing to assist at other branch locations, when needed.

• Follows policy and procedures related to Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Customer Identification Program (CIP), and Customer Due Diligence (CDD).  Must possess effective knowledge of Vibe Credit Union's products and services.

• Assumes responsibility for establishing and maintaining effective, professional, business relations with members and co-workers.

• Maintains privacy of member account information.

• Completes all required reports and daily assigned responsibilities.

• Attends meetings as required.

• Ensures that work area is clean, secure and well maintained.

• Supports the teller area by assisting the staff with question and concerns with processing member transactions.

• Investigates and assists resolving teller out-of-balance conditions.

• Responsible for cash operations including; opening/closing, balancing of ATM, vault, dispenser, recyclers, coin machine and ensuring compliance with internal controls and the completion of audits.

• Assist Branch Manager with performance suggestions, coaching and development improvement.

• Assumes responsibility and performs other special assignments as needed.

Education/Experience

• Previous Teller experience; minimum of 6 months preferred

• High School graduate or equivalent

Skills/Abilities

• Strong customer service and sales skills.

• Ability to multi-task and work well under pressure.

• Good communication skills, professional appearance and a positive attitude.

• Possess good analytical skills.

• Possess leadership skills.

• Ability to efficiently operate a windows-based PC and business equipment.