Lead Teller - Warms Springs

Title: Lead Teller

Location: Fremont, CA

Hiring salary range: $21.43 - $24.91 per hour

Fremont Bank founded in 1964, is one of the oldest independently owned banks in the Bay Area and is one of the top rated mid-tier banks in the nation. Voted a Top Workplace for 2022 and for the past twelve consecutive years, Fremont Bank has an immediate opening for a Lead Teller in the Warm Springs Branch of Fremont, CA.

Position Overview

This is a 30 hour per week position.

Under the direction of branch management, the Lead Teller will perform a variety of duties related to all phases of cash handling, operational tasks, transaction approvals, customer service, product knowledge, sales, and telemarketing. The Lead Teller will ensure client satisfaction by practicing, following, and implementing Fremont Bank's customer service standards.

The Lead Teller must be willing to perform telemarketing calls and conduct outside sales when needed. The Lead Teller must have knowledge of sales, customer service and cash handling. The Associate must be a self-starter and efficient in time management. The Lead Teller must dress in professional attire and must be flexible in scheduling and available/willing to work weekends.

Role and Responsibilities

• Perform all teller transactions.

• Ensure client satisfaction by practicing, following, and implementing Fremont Bank service standards.

• Explain bank policies and procedures.

• Explain, promote, sell and or refer Fremont Bank products and services to current and prospective clients.

• Meet assigned sales and referral objectives.

• Conduct telemarketing and follow-up sales duties when assigned by management.

• Understand and be able to accurately communicate deposit products.

• Follow bank policies and procedures.

• Reconcile cash and all other transactions each day.

• Responsible for compliance with applicable Federal Banking Regulations.

• Accountable for performing all operational duties with accuracy, attention to detail and proper cash handing habits.

• Stay informed of job-related issues, bank promotions, changes in products, services, policies or procedures; actively participate in bank related training classes.

• Accountable for staying current on business-related activities in other areas of the Bank.

• Maintain a flexible schedule, including working weekends.

• Perform other duties and projects as assigned.

Minimum Qualifications

• 2 years of banking experience or equivalent preferred.

• Successfully pass the Regulation CC Exam, Operational Knowledge Exam and obtain Signing Authority.

• Previous cash handling experience.

• Sales and customer service experience in a customer-faced environment.

• Willingness to perform telemarketing duties as assigned.

• Excellent verbal and written communication skills.

• A professional appearance is required.

• Experience working in a Windows-based computer environment, working knowledge of Microsoft Office.

• High School Diploma or GED required.

• College degree preferred.