Lead Telecommunications Operator - The Jewish Hospital

Thank you for considering a career at Mercy Health!

Scheduled Weekly Hours:

40

Work Shift:

Days/Afternoons (United States of America)

Oversees the Telecommunications center. Responsible for scheduling and managing the daily operations of the Telecommunication center. and operators. Telecommunications Operator is responsible for receiving, screening, and evaluating incoming emergency and non-emergency calls. They also monitor all system alarms and coordinate call codes. The Telecom Operator must adhere to assigned duties, attend meetings and educational classes as required. Responsibilities include contacting on-call teams: administrative, medical personnel, surgery, anesthesia, cardiac, and emergency/disaster.

Essential Functions:

• Must possess ability to troubleshoot and resolve caller problems and specific request in a timely manner
• Delivers excellent, customer-focused service by prioritizing and navigating all internal and external calls in a prompt respectful manner
• Provides patient and employee information, while maintaining appropriate confidentially
• Monitors and responds to all emergency codes; records all shift occurrences by completing proper documentation per site policies/protocol
• Assists hospital staff with issues related to pagers, online database, and internal paging as needed
• Performs other administrative or clerical duties and projects as assigned

Education:

• High School Degree or GED (preferred)

Experience:

• Prior telecommunications, hospital or medical office experience preferred but not required
• Previous Call Center Customer Service experience preferred

Skills & Abilities:

• Possesses problem solving skills, basic computer skills, 25 words-per-minute (WPM) typing skills with excellent communication and interpersonal skills
• Engage with staff and patients in a professional manner
• Basic math skills

Mercy Health is an equal opportunity employer.

Many of our opportunities reward* your hard work with:

• Comprehensive, affordable medical, dental and vision plans
• Prescription drug coverage
• Flexible spending accounts
• Life insurance w/AD&D
• Employer contributions to retirement savings plan when eligible
• Paid time off
• Educational Assistance
• And much more
• Benefits offerings vary according to employment status.

Department:

Telecommunications Operators- Jewish

It is our policy to abide by all Federal and State laws, as well as, the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). Accordingly, all applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health- Youngstown, Ohio or Bon Secours - Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employer, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com.