Lead Tech/Ops Analyst

Mercy Healthcare Saint Louis , MO 63150

Posted 1 week ago


We're a Little Different

Our mission is clear. We bring to life a healing ministry through our compassionate care and exceptional service.

We don't believe in jobs at Mercy, we believe in careers that match the unique gifts of unique individuals; careers that not only make the most of your skills and talents, but also your heart.

At Mercy, you'll feel our supportive community every step of your day, especially the tough ones. We're a team and love working that way. That team is expanding, and we currently have exceptional opportunities to help our communities grow.

Responsibilities and Qualifications

OverviewPrimary Function Functions as primary liaison between Infrastructure teams and internal and external customer teams requiring Infrastructure services Formulates and defines infrastructure requirements and objectives through research and fact-finding combined with an understanding of business and industry requirements. Responsible for understanding business requirements, coordinating and delivering Infrastructure services for the requirements, resolving challenges and priorities, and reporting status to support the delivery of Infrastructure services This role manages and cultivates the Infrastructure teams relationships with internal customers and project teams Marshalls appropriate resources to deliver infrastructure services in support of project deliverables

ResponsibilitiesKey CapabilitiesPerforms highly complex systems process analysis, design, and simulation across multiple platforms and/or cross-function in Infrastructure areas Performs process improvement and re-engineering, with an understanding of business and technical problems and solutions as they relate to the current and future business environment Advanced knowledge of Company Infrastructure services and industry requirements, and uses this knowledge to proactively identify opportunities and develop innovative solutions for processes in the most demanding business situations Writes detailed user documentation and user training materials. Coordinates project communication related to Infrastructure services.

May function as Project Coordinator/Project Manager on mid to large-sized Infrastructure projects Career Level CharacteristicsServes as lead resource for dealing with highly complex technical and/or business issues Applies advanced knowledge in a primary Team and general knowledge in multiple relevant Teams to create solutions for highly complex business situations Demonstrates success leading teams or collaborating with business partners and peer-level professionals from other IT Teams from Mercy or vendor or consulting organizations Mentors peers to acquire fine points of professional practice Operates under limited direction Career Level DimensionsProblem Solving / ResolutionResolves highly complex problems, often collaborating with other experts to do so. Recognizes subtle changes or problems in the design or performance of highly complex applications or systems, and intervenes flexibly / creatively to improve performance Business AcumenUnderstands complete life cycles of industry activities (outside of IT) and aligns IT activities to solve complex business problems Interpersonal InteractionsChanging = Create behavior change in other people through an intentional, goal-directed, specific course of action Project ManagementDefines project scope, objectives, and client requirements. Creates project schedule, cost / financial plan, risk mitigation plan, communications plan, quality plan, change control plan, and resource plan to meet project goals within the project scope, timeline, and budget. Creates a participative, collaborative work environment Resource EstimationEstimates resource requirements for large projects involving multiple-departments, platforms, technologies, executive sponsors, or particularly high risk business problems Customer Relationship ManagementAccountable for addressing customer needs through individual action or with a warm handoff Proactively seeks to expand relationships with customers and identifies business needs that require cross-department, highly complex solutions


Because you're committed to excellence, you understand the importance of being properly prepared for your role at Mercy. That's why you'll bring to your role the right set of qualifications:

Education: Bachelors degree in related field, specialized training, or equivalent work experience Experience: Eight (8) years of relevant technical or business work experience

We'll Support You at Work and Home

Our foundations are built on dignity and respect. Modern Healthcare Magazine named us as a "top 100 places to work." We go out of our way to help people feel welcomed.

We offer day-one comprehensive health, vision and dental coverage, PTO, and employer-matched retirement funds, even to part-time employees. We're proud to provide tuition reimbursement to help you grow and learn new skills.

What Makes a Good Match for Mercy

Compassion and professionalism go hand-in-hand with us, along with exceptional quality care. Having a positive outlook and a strong sense of advocacy is in perfect step with our mission and vision.

We're also collaborative and are not afraid to do a little extra to deliver excellent care that's just part of our commitment. If that sounds like a fit for you as well, we encourage you to apply.

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Lead Tech/Ops Analyst

Mercy Healthcare