Lead Technology Leadership Professional

Become a part of our caring community and help us put health first

We are seeing a dynamic and experienced candidate to join our SRE team. In this role, you will have the opportunity to work with cutting-edge technologies, including SaaS solutions, while leveraging monitoring capabilities using tools such as Dynatrace, Splunk and BigPanda. You will collaborate closely with cross-functional teams to troubleshoot and resolve complex technical issues, demonstrating a strong commitment to ensuring the reliability and availability of critical systems and services.

The SRE Lead Technology Leadership Professional leads the technical and process strategy for Ops Excellence supporting multiple Towers across the SRE space including Middleware platforms (Datapower, APIC, Apigee, and Gemfire), Clinical, Provider, Pharmacy, Corporate and Security. Drives the strategy for and leads major tower initiatives such as Cloud Transformation and Application Intake. Owns issue escalations and influences remediation strategies across business and IT teams. Influences operational teams, development teams, DevOps teams and peer SRE teams in areas of product development priorities, requirements, design, support strategy, and operational planning. Supports product evaluation and qualification on leading edge production monitoring and automation technology components. Advises executives to develop functional support strategies (often Unit specific) across multiple business domains, including the growth from new application development and intake. Leads associate and contractor resources in the development and continuous improvement of release readiness processes. Exercises independent judgment and decision making on complex issues regarding job duties and related tasks, and works under minimal supervision, uses independent judgment requiring analysis of variable factors and determining the best course of action.

Use your skills to make an impact

Required Qualifications

• Bachelor's degree or 8+ years of Information Technology experience

• 2 or more years of project leadership experience

• Experience with the technologies in use in the application(s) or infrastructure.

• Ability to manage multiple tasks and deadlines with attention to detail.

• Advanced experience leading special projects and producing metrics, measurements and trend reports.

Preferred Qualifications

• Must be passionate about contributing to an organization focused on continuously improving consumer experiences

• Excellent communication skills with the ability to collaborate and communicate effectively across varying levels of personnel

• Ability to communicate effectively and deliver presentations to senior leadership.

• PSM/SRE Operational Excellence experience

• MBA or other Advanced Degree in Information Technology or Computer Science or equivalent years of experience in a similar role

• Demonstrated ability to run large scale, highly visible programs with responsibility for multiple project teams.

• Possess a solid understanding of operations, technology, communications and processes.

• Six Sigma certification

• ITIL certification

• Ability to build monitoring solutions utilizing Dynatrace expertise with MS Azure, AWS, GCP.

• Experience using Splunk.

Additional Information

To ensure Home or Hybrid Home/Office employees' ability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria:

At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested

Satellite, cellular and microwave connection can be used only if approved by leadership

Employees who live and work from Home in the state of California, Illinois, Montana, or South Dakota will be provided a bi-weekly payment for their internet expense.

Humana will provide Home or Hybrid Home/Office employees with telephone equipment appropriate to meet the business requirements for their position/job.

Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

Scheduled Weekly Hours

40

Pay Range

The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.

$115,300 - $158,600 per year

This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.

Description of Benefits

Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

About us

Humana Inc. (NYSE: HUM) is committed to putting health first - for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health - delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.

Equal Opportunity Employer

It is the policy of  Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or because he or she is a protected veteran. It is also the policy of  Humana to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.