Lead Technical UCC Engineer Level II

Catholic Health System Buffalo , NY 14202

Posted 2 months ago

Job Description:

Facility: Administrative Regional Training Cntr

Status: Full Time

Work Schedule: Days

Bargaining Unit: ACE Associates

Exempt from Overtime: Exempt: Yes

Hours: 8:00 - 4:30

Shift: Shift 1:

FTE: 1.000000:


The Lead Technical Unified Communications and Collaboration (UCC) Engineer

  • Level II will be responsible for providing input and assistance to IT leadership in developing solutions for the Catholic Health mission critical systems, services and processes related to unified communications technologies including, VoIP, call center, and conferencing (audio, video, web). The Lead Technical Engineer UCC

  • Level II will conceptualize compelling roadmaps, frameworks and high availability solutions with involvement in reviewing and certifying (direct and indirect) changes to the critical systems and their production environments. Thus, it is very important to demonstrate advance impact analysis skills and knowledge and adherence to Change Management processes and procedures. Senior staff will lead a full range of complex network designs encompassing multiple UCC services and make recommendations to businesses regarding the integration of these technologies into new and existing lead processes while working with staff to ensure platform stability and standardization of implementations. Associate will act as escalation point in critical multi user issues and collaborate in identifying root cause of outages, and provide escalation support of issues to other teams when necessary. Engineers in this role also have responsibility to maintain strong knowledge and expertise in several IT administrator roles (networking, telephony, and mobility as examples) with the ability to step in and assist with lead or secondary support roles when required.



  • Bachelor of Science or Arts in Computing or related field strongly preferred

  • An Associate's Degree in Computer Science or related field and one or more of the following certifications will be acceptable:

  • Cisco Certified Network Associate (CCNA) & Microsoft Certified Professional (MCP)

  • Cisco Certified Network Professional (CCNP)

  • Certified Information Systems Security Professional (CISSP)

  • Certified Information Security Officer (CISA)

  • Information Systems Security Engineering Professional (ISSEP)

  • Microsoft Certified Systems Engineer (MCSE) and one of the following: A+, Network+ or Security+


  • Bachelors: minimum six (6) - ten (10) years of related experience required, or

  • Associates: minimum ten (10) years progressive IT Engineering experience.

  • In lieu of Bachelors or Associates: Fifteen (15) years of IT related experience, ten (10) of these years must be IT security related.

  • Minimum three plus (3+) years in a supervisory capacity

  • Some experience in a healthcare setting is preferred.

  • Candidate must specialize in one or more of the following:

  • Voice Over IP/Telephony Technologies

  • Cisco Preferred
  • Call Center Technologies
  • Cisco Preferred
  • Enterprise Fax Solutions
  • Right Fax Preferred
  • Room and Client Video Conferencing Solutions

  • Collaboration Platforms WebEx, WebEx Teams, Microsoft Teams

  • Enterprise Mobility Management


  • Experience directly in medium to large network environments, and personal computer support

  • Experience designing and implementing complex UCC solutions

  • Experience designing and optimizing network and carrier services

  • Project leadership experience

  • Experience in a healthcare setting is also recommended and preferred

  • Travel to remote sites as appropriate to participate in data center operations, server installs, and engineering team and project meetings

  • Participate in on-call rotational 7 x 24 pager duty. Respond to emergency IT situations as they occur (including during non-scheduled work time)



  • Normal heat, light space, and safe working environment; typical of most office jobs.
icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Sfdc Technical Lead

Cognizant Technology Solutions

Posted 3 days ago

VIEW JOBS 3/27/2020 12:00:00 AM 2020-06-25T00:00 We are looking for SFDC Technical Lead. Job Description: * Excellent knowledge of Salesforce.com architecture and data model * Experience in Agile development methodologies * Strong with customization, Lightning, programming with APEX APIs, APEX Triggers, Visual force, Apex Data Loader etc., * Strong Experience in lightning development. * Have directly involved in managing the releases of various salesforce applications - with deep-dive understanding of packages and change sets. * Have hands-on experience working with Salesforce API [Tooling API, Metadata API, Canvas, Rest/ SOAP API, Bulk API etc.] * Implemented Continuous Integration for one of the Force.com applications. * Strong Problem Solving and communication skills. Minimum Qualification: * 8+ years of SFDC experience with focus on Apex, Triggers and Visualforce development. * 4+ years Java development experience including solid experience in HTML, JavaScript, jQuery, ExtJS and CSS, SQL * Salesforce App builder, SFDC Platform Developer I Certification * In-depth knowledge and experience in developing Salesforce1 Mobile solutions (Apps). * SFDC domain architect or Platform Dev II certification is preferable. * Must have been part of publishing at least 1 app on AppExchange and understanding of AppExchange security review requirements. Cognizant Technology Solutions Buffalo NY

Lead Technical UCC Engineer Level II

Catholic Health System