Lead Technical Account Manager-Virtualization

Citrix Systems Inc. Bethesda , MD 20813

Posted 2 months ago

We believe work is not a place, but rather a thing you do. Our technology revolves around this core philosophy.

We are relentlessly committed to helping people work and play from anywhere, on any device. Innovation, creativity and a passion for ever-improving performance drive our company and our people forward. We empower the original mobile device: YOU!




R13410 Lead Technical Account Manager-Virtualization (Open)

Job Posting Title:

Lead Technical Account Manager-Virtualization

Job Description:

Would you enjoy being the face of Citrix to our highest profile customers? Does networking technology excite you?

Do you have a talent for defusing and resolving complex customer situations? Do you possess a knack for identifying potential customer relationship enhancement opportunities? Do you yearn to join one of the top cutting-edge technology companies on the planet?

If you answered yes to all of these questions, we may have the job for you.

We have an immediate need for a Lead Technical Account Manager.

This individual will focus on providing technical support, building, and maintaining relationships between Citrix and remote customers. The Lead TAM has high visibility and interacts with many groups internally and externally to help achieve an excellent level of customer service and satisfaction.

The position builds a solid foundation and extends the relationship between the company and customers focusing on Support Services. The Lead TAM is also valued as a single point of contact to the assigned unique customers. The Lead TAM creates and provides content, mentoring, and leadership through more difficult scenarios across the ESS team. This person acts as a Subject Matter Expert (SME) in networking technology.

Qualifications and Requirements:

  • Bachelor of Science in Computer Information Systems, Computer Science (or similar degree) or equivalent experience required.

  • 8+ years of hands-on virtualization experience, preferably with Citrix Virtual Apps and Desktops products.

  • In depth technical knowledge with Windows Internals, Window Server, Active Directory and Group Policy.

  • Outstanding level of professional verbal and written communication that will translate well in a fast-paced business setting.

  • Possess Citrix certifications or industry equivalent certifications.

  • Ability to identify opportunities for customer relationship enhancement and coordinate with Sales as needed.

  • Able to travel as required (20%).

  • LI-MC1

Functional Area:

Field Service Engineer

About us:

Citrix is a cloud company that enables mobile workstyles. We create a continuum between work and life by allowing people to work whenever, wherever, and however they choose.

Flexibility and collaboration is what we're all about. The Perks: We offer competitive compensation and a comprehensive benefits package.

You'll enjoy our workstyle within an incredible culture. We'll give you all the tools you need to succeed so you can grow and develop with us.

Citrix welcomes and encourages applications from people with disabilities. Reasonable accommodations are available on request for candidates taking part in all aspects of the selection process. If you are an individual with a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at (877) 924-8749 or email us at taoperations@citrix.com for assistance.

If this is an evergreen requisition, by applying you are giving Citrix consent to be considered for future openings of other roles of similar qualifications.

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Lead Technical Account Manager-Virtualization

Citrix Systems Inc.