Lead Surveillance Technician- Full Time

WE'RE CHANGING ENTERTAINMENT. COME JOIN US.

We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!

WE LOVE OUR WORK.

• Adheres to all departmental and property policies and procedures regarding guest service standards.

• Responsible for keeping an accurate record of equipment malfunctions, supervising or fixing any malfunctions in a timely manner, and reporting such to the indiana Gaming Commission and the Director of Surveillance.

• Performs a wide variety of diagnoses and repairs of surveillance equipment, with infrequent assistance.

• Provides training and oversees lesser experienced technicians or trainees as needed.

• Diagnoses and repairs mechanical and electronic surveillance equipment malfunctions with minimal guidance or assistance.

• Replaces/repairs parts and circuit boards which have caused malfunctions.

• Communicates with dispatchers and other technicians to efficiently manage open calls.

• Maintains superior skill levels in mechanical and electronic functions; acts as a specialist in either mechanical or electronic areas.

• Performs general and preventive maintenance on all surveillance equipment.

• Responsible for the inspection, installation, and removal of all casino surveillance equipment.

• Researches, analyzes, and makes recommendations regarding best practices and equipment.

• Reports and offers solutions to any area of vulnerability to loss from internal or external sources.

• Identifies, pulls, and labels various alarm, CAT 6, and fiber optic cables.

• Responsible for troubleshooting system-related problems.

• Works on special projects as assigned by supervisor.

• Maintains monthly Technician Schedule and Calendar.

• Assigns preventive maintenance to equipment schedules.

• Must gain and keep CCTV Equipment Certifications (Digital & Analog Certifications).

• Stays up to date up on new CCTV Equipment technology (Analog/Digital & iP Equipment).

• Maintains professional relationship with all CCTV vendors, distributors, and manufacturers.

• Responsible for making timelines, drawings, and equipment lists, receiving equipment prices from vendors, and planning new projects with the Director of Surveillance.

• Provides positive communication and uses Red Carpet Training skills with every patron and co-worker.

• Performs duties in a safe manner; reports any potential safety hazards to management staff.

• Performs any reasonable, temporarily assigned job duties outside the position's job description, where, in the Company's judgment, those duties are necessary in the interest of efficiency, productivity, or guest service.

• Maintains strict confidentiality in all company matters.

BRING US YOUR BEST.

• Must be at least 21 years of age.

• Associate degree or certification in Electronics Engineering or related field and one (1) year of surveillance equipment experience required; or minimum two (2) years of progressive surveillance equipment repair experience; or equivalent combination of education and experience.

• Must have strong knowledge of surveillance equipment and installation/maintenance.

• Must have a thorough understanding of electronics as well as mechanical and electronic processes.

• Must have strong written and verbal communication skills; must be fluent and literate in English.

• Strong knowledge of casino games and operations preferred.

• Ability to maintain a high level of confidentiality and professionalism.

• Must have advanced technical computer skills and be knowledgeable in computer networks, programming, and troubleshooting of systems.

• Ability to work collaboratively and communicate effectively with team members at all levels of the organization.

• Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues.

• Highly organized and detail oriented.

• Ability to move effectively and efficiently around work area.

• Must be willing and able to work a flexible schedule including nights, weekends, holidays, and fluctuating days off.

• Ability to tolerate second-hand smoke, noise, and bright lights.

• Ability to work at a fast pace in often crowded/noisy environment.

• Must meet professional appearance standards as prescribed by company policy.

• Employee is regularly required to stand; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms. The employee is occasionally required to walk; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear.

• The employee must be able to lift and/or move up to 50 lbs.

STAY IN THE GAME. FOLLOW US.

We've grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET and the

Score Bet Sportsbook and Casino.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability - for our community, our team members, our vendors, and our planet.

We're changing entertainment. Follow us.

Equal Opportunity Employer