Lead Surveillance Agent- Full Time

WE'RE CHANGING ENTERTAINMENT. COME JOIN US.

We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and nights are fast paced. You'll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You'll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!

WE LOVE OUR WORK.

• Adheres to established departmental and property policies and procedures regarding guest service standards.

• Responsible for physical and video surveillance of the activities of customers and employees in all gaming and money handling areas.

• Assists in guidance and training of Surveillance team members; ensures adherence to work procedures and quality standards.

• Ensures accuracy of team members' entries in Daily Surveillance Log.

• Maintains surveillance watch of designated area and activities; records any irregular activity as required.

• Reports verbally and in writing any violations of Gaming Regulations or company policies and procedures as well as any safety considerations to the appropriate supervisor or manager.

• Reports and offers solutions for any area of vulnerability to loss from internal or external sources.

• Maintains thorough knowledge of and compliance with Gaming Regulations, company policies, and departmental procedures.

• Works on special projects and investigations as assigned by supervisor. - Performs all other related and compatible duties as assigned.

• Maintains strict confidentiality in all company matters.

BRING US YOUR BEST.

• High School Diploma or equivalent and minimum one (1) year of professional Surveillance experience required.

• Background in video or electronics strongly preferred.

• Must have excellent written and verbal communication skills; must be fluent and literate in English. Thorough knowledge of casino games and operations required.

• Thorough knowledge of casino cheating, scams, card counting, and player evaluations required.

• Ability to maintain a high level of confidentiality and professionalism.

• Must have basic computer skills and be able to utilize Microsoft Office applications (Word, Excel, Outlook, etc.).

• Ability to work collaboratively and communicate effectively with team members at all levels of the organization.

• Must have the ability to interact with guests, staff, and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.

• Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues.

• Highly organized and detail oriented.

• Vision correctable to 20/20 with normal color acuity.

STAY IN THE GAME. FOLLOW US.

We've grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET and the

Score Bet Sportsbook and Casino.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability - for our community, our team members, our vendors, and our planet.

We're changing entertainment. Follow us.

Equal Opportunity Employer