Lead Support Engineer

Zenith Information Systems, Inc.

Target Range:

$90,000.00 /Yr. - $110,000.00 /Yr.

Actual starting pay will vary based on factors including, but not limited to, geographic location, experience, skills, specialty, and education.

Eligible for an Annual Discretionary Cash Bonus Target: 10%

Eligible for an Annual Discretionary Restricted Stock Units Bonus Target: 10%

These discretionary target bonuses may be awarded semi-annually based upon your achievement of performance goals and targets.

About This Job

Axos is looking for a Lead Support Engineer to join our team. This position is on-site at our HQ in San Diego, CA.

Responsibilities:

• Coordinate and supervise the daily production activities of assigned staff

• Monitor production performance, identify areas of improvement, and take corrective action as needed

• Prioritize numerous issues of varying severity, and effectively manage the resolution of all issues within accepted service levels

• Develop, implement, and maintain production schedules and workflows

• Perform systems configuration and administration, troubleshooting, analysis, research and resolution using advanced DB query and programming skills to drive incident resolution and root cause analysis

• Client management including pro-active communications, responsive follow through, and advocacy for client issues within internal departments

• Collaborate extensively with peers, Business Analysts, infrastructure teams and other business units to resolve client issues while actively contributing to a growing knowledge network that improves the effectiveness of our team and the information available to our clients

• Support the release management process, ensuring that all production changes and releases of in-house and third party applications are processed according to Change Management policies and procedures

• Act as a technical liaison with outside vendors. Validate, implement and work with the vendor to debug their code for the systems infrastructure of IT application projects as needed

• Communicates with lines of business and management, the overall status and health of the application

• Looks for areas of improvement in monitoring, application stability, and speed of incident resolution and determining root cause

• Tests and validates system availability and correct operation

Requirements:

• 5+ years' of relevant IT experience (Systems and Production Support)

• 3+ years' of experience working on support of 24×7 applications with corresponding support operations staff

• 3+ years' of experience with Dynatrace, and other monitoring and systems level operations applications

• 3+ years' of experience with F5 load balancers, Cisco Routers, and other network appliances/equipment

• 3+ years' of experience configuring, maintaining and supporting Windows servers utilizing registered services, Windows Task Manager, and IIS

• 3+ years' of experience configuring, maintaining and supporting Open VMS servers, or equivalent Unix/Linux

• 3+ years' of experience working with C#, ASP.NET, XML and REST webservices

• 3+ years' of experience working with MS SQL and Oracle RDB DBs, with some working knowledge of SSIS package and Stored Procedure deployment

• Experience working with Service Now, ADO, Github, and other work tracking and DevOps platforms

• Hands-on experience with Incident and problem management, and release planning/operations

• Exhibits a strong sense of urgency for high severity incidents. Able to assess the customer impact and provide tactical solutions

• SDLC understanding- Waterfall/Agile preferred

• Able to contribute to:

• 1. Automation
  
  
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  2. Causal analysis
  
  
• 
  
  3. Develop shared/common solutions
  
  

Axos Employee Benefits May Include:

• Medical, Dental, Vision, and Life Insurance

• Paid Sick Leave, 3 weeks' Vacation, and Holidays (about 11 a year)

• HSA or FSA account and other voluntary benefits

• 401(k) Retirement Saving Plan with Employer Match Program and 529 Savings Plan

• Employee Mortgage Loan Program and free access to an Axos Bank Account with Self-Directed Trading

About Axos

Born digital-first, Axos delivers financial tools and services that allow individuals, small businesses, and companies to access and manage their money how, when, and where they want. We're a diverse team of dynamic, insightful, and independent innovators who are excited to provide technology-driven solutions that offer unbeatable value to our customers.

Axos Financial is our holding company and is publicly traded on the New York Stock Exchange under the symbol "AX" (NYSE: AX).

Learn more about working at Axos

Pre-Employment Background Check and Drug Test:

All offers are contingent upon the candidate successfully passing a credit check, criminal background check, and pre-employment drug screening, which includes screening for marijuana. Axos Bank is a federally regulated banking institution. At the federal level, marijuana is an illegal schedule 1 drug; therefore, we will not employ any person who tests positive for marijuana, regardless of state legalization.

Equal Employment Opportunity:

Axos is an Equal Opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, religious creed, color, sex (including pregnancy, breast feeding and related medical conditions), gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship status, military and veteran status, marital status, age, protected medical condition, genetic information, physical disability, mental disability, or any other protected status in accordance with all applicable federal, state, and local laws.

Job Functions and Work Environment:

While performing the duties of this position, the employee is required to sit for extended periods of time. Manual dexterity and coordination are required while operating standard office equipment such as computer keyboard and mouse, calculator, telephone, copiers, etc.

The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.