Lead Support Associate

Big Lots Poway , CA 92064

Posted 3 months ago

Description

Performs general store operational duties including cashiering, customer service, truck unloading, stocking, merchandise recovery, and light cleaning or maintenance as assigned. Serves as Manager on Duty (MOD) only during gaps created by store leadership vacations and/or lunch periods. Associates in this position are not responsible for opening or closing the store. When serving as MOD, leads and provides direction to store associates performing cashiering, customer service, recovery, and furniture-related activities on the sales floor. Works collaboratively with store leadership to drive overall store performance.
1.Greets and assists customers as needed in order to maintain the highest level of customer service.
2.Maintains and operates point-of-sale systems efficiently and accurately.
3.Drives customer loyalty program participation, including sign ups and rewards processing at check-out.
4.Participates in the freight flow process including truck unloading, stocking, merchandise presentation and recovery.
5.Participates in furniture department operations including carry-outs and display assembly as needed.
6.Maintains appearance of the store's interior and exterior to company standards including light maintenance duties and cleaning.
7.Performs daily front-end maintenance including check stand cleanliness, replenishment of merchandise and supplies and floor safety.
8.Performs other tasks as assigned by Store Leadership, such as cart retrieval, shrink control and safety-related tasks.
9.Serves in the Manager on Duty role as needed to cover gaps created by store leadership vacations and/or lunch periods. When serving in this role, provides leadership and direction to floor associates and ensures that store, merchandising, and customer service standards are continuously met, including merchandise presentation, signage, recovery, and cleanliness. Drives the customer experience and ensures resolution of customer issues.

Qualifications
1.High School Diploma, GED or equivalent work experience required. Must be at least 18 years of age.
2.Prior retail leadership experience preferred.
3.Demonstrated decision-making, problem resolution, and interpersonal skills required.
4.Ability to lift, carry, push, and pull a minimum of 50 pounds required. Ability to unload freight, to move product on and off store shelves, to walk, stand, bend, stoop, or kneel for long periods of time, and to move freely throughout store on a continual basis required.
5.Ability to work a flexible work schedule including nights, weekends and holidays required.
6.Basic English literacy, math, and PC skills required.

We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws.


icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Store Lead (NonComplex)

Wal-Mart

Posted 1 week ago

VIEW JOBS 1/21/2020 12:00:00 AM 2020-04-20T00:00 Directs facility operations by setting the standard for appropriate service levels; teaching and developing effective merchandise presentation (for example, accurate and competitive pricing, proper signage, maintaining in-stock and inventory levels, requesting merchandise to meet the needs of the community); providing direction and guidance on executing Company programs and strategic initiatives; ensuring quality assurance standards; and overseeing safety and operational reviews. Provides supervision and development opportunities for members of management and hourly associates by hiring, training, and mentoring associates; assigning duties; setting clear expectations; providing associate recognition; delegating business objectives effectively; ensuring diversity and inclusion awareness; and recruiting and developing qualified associates to meet staffing needs and achieve company growth potential. Directs and guides members of management and hourly associates on proper customer service approaches and techniques by modeling excellent customer service (for example, tour to teach); ensuring customer needs, complaints, and issues are successfully resolved within company guidelines and standards; building relationships with associates to ensure proper feedback; and answering questions or providing information to customers and associates. Drives and ensures the financial performance of the facility by confirming that budgeted sales, wages, and other expenses are achieved; assisting the store manager in leading the management team in controlling expenses and wages to ensure expenses are indexed to sales; creating and implementing plans to improve the financial performance of the facility; creating budgets to align with business need; and analyzing economic trends and community needs for budget forecasting. Participates in community outreach programs and encourages and supports associates in serving as good members of the community by establishing and maintaining relationships with key individuals or groups in the community; acting as the representative for the company; presenting the company's perspective to various external organizations following the company's media guidelines; and promoting company- sponsored programs, events, and sustainability efforts to associates, and the local community to emphasize the facility as part of the community. Minimum Qualifications...Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications. Minimum Qualifications: 1 year's general management experience to include financial accountability. 2 years' of college; OR 1 year's retail experience and 1 year's experience supervising 10 associates/employees; OR 2 years' general work experience and 1 year's experience supervising 10 associates/employees. For facilities that sell only ammunition and have state specific requirements, I acknowledge that the position for which I am applying may require a current state issued Certificate of Eligibility. For facilities that sell firearms, I acknowledge that the position for which I am applying will require successful completion of a firearms- specific Criminal Background Check (CBC) and Firearms Authorized Training. Preferred Qualifications...Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications. Minimum Qualifications Minimum Qualifications: 1 year's general management experience to include financial accountability. 2 years' of college; OR 1 year's retail experience and 1 year's experience supervising 10 associates/employees; OR 2 years' general work experience and 1 year's experience supervising 10 associates/employees. For facilities that sell only ammunition and have state specific requirements, I acknowledge that the position for which I am applying may require a current state issued Certificate of Eligibility. For facilities that sell firearms, I acknowledge that the position for which I am applying will require successful completion of a firearms- specific Criminal Background Check (CBC) and Firearms Authorized Training. About Walmart At Walmart, we help people save money so they can live better. This mission serves as the foundation for every decision we make, from responsible sourcing to sustainability—and everything in between. As a Walmart associate, you will play an integral role in shaping the future of retail, tech, merchandising, finance and hundreds of other industries—all while affecting the lives of millions of customers all over the world. Here, your work makes an impact every day. What are you waiting for? All the benefits you need for you and your family * Multiple health plan options * Vision & dental plans for you & dependents * Associate discounts in-store and online * Financial benefits including 401(k), stock purchase plans and more * Education assistance for Associate and dependents Frequently asked questions * On average, how long does it take to fill out an application? On average, it takes 45-60 minutes to complete your application for the first time. Subsequent applications will take less time to apply as our system saves some of your application information. Please note that some positions require the completion of assessments in order to receive consideration for that role. Those would take additional time. * Can I change my application after submitting? No, you cannot change your application after submitting, so please make sure that everything is finalized before you hit the submit button. * How do you protect my personal information? Processing of information on paper is minimal, and Walmart processes application information using an applicant tracking system (ATS). Access to the data within the ATS is restricted to authorized personnel, and the system itself is held to high security standards by Walmart. * What are the recommended Internet Browsers for applying for open roles? * Internet Explorer 8.0+ * Firefox 4.0+ * Safari 4.0+ * Chrome 12+ See All FAQs Recently viewed jobs Wal-Mart Poway CA

Lead Support Associate

Big Lots