Lead Supervisor

Overview Provides support related to daily operational activities. Assists in maintaining the smooth operation of the unit on a day-to-day basis.

Assists the unit by providing support including supervision and scheduling of Home Health Aides (HHA) during staff vacation and absence. Handles training functions, managing, leading, organizing, and setting controls as needed. Compensation: $62,400.00 - $72,000.00 Annual Handles vacation, absence, or vacancy relief for unit manager and HHA supervisor, covering all responsibilities as needed in the Certified Services Department.

Handles all aspects of the HHA Supervisor's duties during coverage, and in day-to-day decision making for the unit in covering for unit manager. Assists management with staff evaluations, training, and retraining to ensure policies and procedures are followed. Performs audits to monitor compliance with departmental policies and procedures.

Monitors scheduling, compliance, caseload volume, attendance and lateness, customer service, and availability. Assists management in organizing and leading the unit to handle all functions efficiently and effectively. Assists with ensuring discipline and coaching of all staff occurs in a professional, effective and timely manner.

Follows-up and reports vendor issues and incident data. Identifies special needs of the unit and works with manager to develop and implement solutions. Assists in developing departmental and company-wide team efforts through partnerships.

Participates in special projects and performs other duties as assigned. Qualifications Education: High School Diploma or GED equivalent required Bachelor's Degree preferred Work Experience: Minimum one year of HHA Supervision experience, preferably at VNS Health Personal Care required Two years of related work experience, which must include customer service, organizational skills, and problem-solving abilities required