Lead SRE

Are you a team player? Are you curious to learn? Are you interested in working in meaningful projects? Do you want to work with cutting-edge technology? Are you interested in being part of a team that is working to transform and do things differently? If so, LPL Financial is the place for you!

Excited to learn more? If so, then this could be the role for you!

LPL Financial (Nasdaq: LPLA) was founded on the principle that the firm should work for the advisor, and not the other way around. Today, LPL is a leader* in the markets we serve, supporting more than 22,000 financial advisors, 1,100 institution-based investment programs, and 500 independent RIA firms nationwide. We are steadfast in our commitment to the advisor-centered model and the belief that Americans deserve access to personalized guidance from a financial advisor. At LPL, independence means that advisors have the freedom they deserve to choose the business model, services, and technology resources that allow them to run their perfect practice. And they have the freedom to manage their client relationships, because they know their clients best. Simply put, we take care of our advisors, so they can take care of their clients.

Job Overview:

We have an exciting opportunity to join our Technology organization as a Lead SRE. In this role, you will be responsible for leading stability, availability and reliability of our applications and platforms

Responsibilities

• Engineering leadership in Observability, Resilience Architecture, Resilience Testing, and Incident Management across LPL Systems

• Finding opportunities to improve system performance and efficiency, scalability, fault tolerance, and self-healing capabilities.

• Apply Chaos Engineering principles and creatively experiment with LPL systems to discover hidden weaknesses.

• Improve overall observability by implementing monitoring, metrics, logs and Service Level Objectives (SLO)

• Identify opportunities and develop AIOps telemetry for applications - proactive, automated monitoring, and alerting solutions by utilizing available tools (ELK, DynaTrace, Splunk, Honeycomb, Service Now etc.)

• Working with developers to establish NoOps culture, empowering developers with next-generation self-service options

• Activate a high performing, continuously improving 24x7 L2 organization and our customers.

• Fanatically protect customer experience through capabilities and processes that detect and restore system issues as quickly as possible (through telemetry, monitoring, alerting, and both automated and manual recovery)

• Relentlessly drive towards real root cause, drive incident reduction and improving application availability

• Develop strategy, roadmaps, and metrics that communicate and enable transparency into operational KPIs, key risks, and progress.

• Lead, coach, and develop a team of high-performing outcome-oriented engineers, including onshore, nearshore, and offshore personnel.

What are we looking for?

We want strong collaborators who can deliver a world-class client experience. We are looking for people who thrive in a fast-paced environment, are client-focused, team oriented, and are able to execute in a way that encourages creativity and continuous improvement.

Requirements:

• 5+ years' experience in software development leading, cultivating, and establishing strong, high-performing teams.

• 4+ years' experience in leveraging Observability and Monitoring tools to derive critical insights and improve Failed Client Interactions (FCI)

• 3+ years' experience with Splunk, App Dynamics, Honeycomb, Dynatrace, Grafana, NewRelic, DataDog monitoring, and alerts

• 3+ years' experience DevOps and or DevSecOps

• Data-driven leader who establishes OKRs, KPIs and inspires the delivery of customer-centric solutions.

Core Competencies:

• Holistic view of and genuine appreciation for reliability, borne of real-world experience operating production services

• Using software engineering and SRE practices to solve operational problems

• Outstanding interpersonal skills and can build strong relationships with your inclusive communication methods.

• Strong ownership, drive for results, and sense of urgency on issue resolution and outcomes

• Strategic leader who anticipates the future, inspires the team to improve reliability that enable delightful experiences at scale

Preferences:

• 8+ years of experience in technology leadership roles that span across operations, platform, and engineering preferably within a financial service or related FinTech firm.

• Demonstrate business acumen and the ability to interact with senior leaders, including developing, presenting, and gaining approval on business cases and funding requests.

• Actively anticipates, identifies, and manages risks within position scope and at the company.

• Consensus-builder who drives change across initiatives within and outside direct accountability and evaluates solutions to the most complex business challenges.

Pay Range:

$111,600-$167,400/year

Actual base salary varies based on factors, including but not limited to, relevant skill, prior experience, education, base salary of internal peers, demonstrated performance, and geographic location. Additionally, LPL Total Rewards package is highly competitive, designed to support your success at work, at home, and at play - such as 401K matching, health benefits, employee stock options, paid time off, volunteer time off, and more. Your recruiter will be happy to discuss all that LPL has to offer!

Why LPL?

At LPL, we believe that objective financial guidance is a fundamental need for everyone. As the nation's leading independent broker-dealer, we offer an integrated platform of proprietary technology, brokerage, and investment advisor services. We provide you with a work environment that encourages your creativity and growth, a leadership team that is supportive and responsive, and the opportunity to create a career that has no limits, only amazing potential.

We are one team on one mission. We take care of our advisors, so they can take care of their clients.

Because our company is not too big and not too small, you can seize the opportunity to make a real impact. We are committed to supporting workplace equality, and we embrace the different perspectives and backgrounds of our employees. We also care for our communities, and we encourage our employees to do the same. This creates an environment in which you can do your best work.

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Join the LPL team and help us make a difference by turning life's aspirations into financial realities. Please log in or create an account to apply to this position. Principals only. EOE.

Information on Interviews:

LPL will only communicate with a job applicant directly from an @lplfinancial.com email address and will never conduct an interview online or in a chatroom forum. During an interview, LPL will not request any form of payment from the applicant, or information regarding an applicant's bank or credit card. Should you have any questions regarding the application process, please contact LPL's Human Resources Solutions Center at (855) 575-6947.