Keybank National Association Brooklyn , OH 44144
Posted 2 weeks ago
Location:
4910 Tiedeman Road - Brooklyn, Ohio 44144
Hours: Monday- Friday from 8:30am-5:00pm
Location: This position has a hybrid work schedule with at least four days from home and one day in office.
The Lead Specialist Automated Clearing House (ACH) Exceptions and Reclamations will process file maintenance requests. Post adjustment entries to client accounts along with corresponding accounting entries to general ledger. Perform online and repository-based research. Answer customer service calls and perform intermediate-level online inquiries. Meet established goals/standards for quality while responding to customer inquiries. Maintain a high level of enthusiasm and professionalism while demonstrating the Key Values. Assist in the development of process improvement ideas that will enhance the client experience and improve operational efficiencies. Demonstrate effective decision-making skills and be able to think independently. Ensure compliance with operational, security and audit procedures. Perform ACH exception processing and research as required. Must work well in a team environment and understand the importance of "First Class Service". Process manual incoming and outgoing returns. Other responsibilities as assigned by manager.
This role covers a combination of staff within the areas of credit cards, retail banking, small business banking, consumer lending, mortgage banking, collections, recovery, origination, or auto finance and cover a broad range of responsibilities and duties
Administers moderate procedures, analysis, tasks and reporting while receiving limited instructions for filing, recording, processing, servicing, recording, and/or organization of documentation associated with a product or process
Reviews and ensures proper documentation or procedures are used for moderate activities
Identifies and resolves moderate issues by following established guidelines. Refers more complex problems to Senior level or supervisor. May provide service in relation moderate complex billing inquiries, service requests, suggestions, and complaints from customers
Uses some independence of thought to resolve basic issues and refers more complex problems to supervisors or other experts.
Recommends and implements programs to solve routine issues, contributes to workflow or process change and redesign, and forms a foundational/basic understanding of the specific product or process
Accountable for regular reporting and analysis requests
Typically covers a broad range of responsibilities rather than focusing on one specific role.
Is fully proficient in duties while working under moderate to limited supervision.
Other duties as assigned.
Positions Required Qualification:
1+ years of experience in operations role
High School Diploma or equivalent required. College degree preferred
Works well with others in a fully developed team environment
Open minded and adaptable to new ideas in a changing environment
Exceptional attention to detail.
Ability to work under pressure and meet deadlines
Proficient in Microsoft Office applications
Proficient in 10-Key, able to perform with a high degree of speed and accuracy.
Proven ability to handle monetary/ processing functions independently
Proven ability to handle high transaction volumes accurately and meet production goals
Proven strong verbal/written communication and interpersonal skills
Position Preferred Qualifications:
Good judgement and decision-making skills, basic leadership skills
Ability to identify issues and demonstration of basic analytical, research and problem resolution skills
Comfortable navigating multiple computer systems and applications, utilizing resources to solve routine challenges
Moderate knowledge of banking policies, procedures, government regulations
Ability to perform moderate scheduled and non-scheduled maintenance functions
Excellent customer service skills and ability to handle routine/occasional customer service inquiries independently
May train or assist in training new staff
Ability to work with minimal supervision in decision making
Line of Business Specific Skills / Preferred Qualifications:
Intermediate understanding of PEP+ system
Moderate knowledge/experience with electronic payments
Advanced ability to detect suspicious activity
Familiarity with NACHA rules
Comfortable working with internal partners and external clients
Subject matter expert in handling ACH Exception requests
Ability to accurately post adjustment entries to client accounts along with corresponding accounting entries to general ledger
Perform online and repository-based research
Answer customer service calls and perform intermediate-level online inquiries
Prepare daily file processing exception reports
Contact clients and resolve file processing exceptions
Maintain minimal client errors, zero controllable losses and privacy breaches
Ability to navigate and generate reports in View Direct
Comfortable working in Excel daily
Ability to process high dollar transactions and files
COMPENSATION AND BENEFITS
This position is eligible to earn a base hourly rate in the range of $19 to $21 per hour depending on location and job-related factors such as level of experience.
Please click here for a list of benefits for which this position is eligible.
Job Posting Expiration Date: 08/04/2024
KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to building a diverse, equitable and inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other protected category.
Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.
Keybank National Association