Lead Spa Attendant

Provide friendly, efficient registration and information to all guests and fellow employees. In addition, provides sincere service through actions that display self-confidence, grace and respectfulness to guests and staff.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Embrace and promote Oglebay's philosophy, programs, culture, and high expectations to deliver Legendary Customer Service.

Anticipate, identify, and ensure guest needs are being met in the best possible way.

Exhibit a professional attitude, diplomacy and an ability to handle difficult situations.

Welcomes guests upon arrival and efficiently checks the guest in and assists the guest in a way needed prior to their treatment.

Pays particular attention to first-time spa goers and makes sure they are comfortable at all times.

Issues lockers, robes, and slippers to guests and escorts them to the locker room.

Provides guests with a tour, explaining spa amenities offered and answering any questions the guest may have.

Reviews and confirms guest appointments.

Maintains a clean and organized spa by monitoring the facilities regularly.

Inspects locker room and cleans as needed.

Calls Housekeeping for in-depth cleaning services and/or Laundry needs.

Reports any necessary repairs to Maintenance.

Restocks Locker Room supplies and amenities.

Assists the therapist (when needed) with changing linens and treatment room supplies.

Maintains an up to date working knowledge of all resort amenities as well as any special events.

Follows set procedures on posting room charges, cash transactions and refunds in accordance to policy.

Answers the telephone in a professional manner and assists guests with questions.

Assists guests with retail purchases when necessary.

Maintains an up to date working knowledge of all retail products and pricing.

Maintain a clean and neat work environment at all times.

Increase revenue through upselling, services and retail sales.

Maintain familiarity of all spa and resort activities, services and products.

Ensure the Spa is staged for maximum guest impact.

Works with the spa manager to properly set up the spa attendant schedule, based on business needs.

Works flexible schedule based on guest demand s must be available weekends, evenings, and holidays.

Interact with the public with a cheerful and positive attitude, solve guest problems and complaints in a proper manner, and maintain harmonious working relationships with fellow employees.

SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities.

QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

LANGUAGE SKILLS

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

MATHEMATICAL SKILLS

Ability to add and subtract two digit numbers and to multiply and divide with 10's and 100's. Ability to perform these operations using units of American money and weight measurement, volume, and distance.

REASONING ABILITY

Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

CERTIFICATES, LICENSES, REGISTRATIONS

PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel and talk or hear. The employee frequently is required to stand, walk, sit, and reach with hands and arms.

The employee is occasionally required to stoop, kneel, crouch, or crawl and taste or smell. The employee must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, and color vision.

WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to wet and/or humid conditions; moving mechanical parts; high, precarious places; and risk of electrical shock. The noise level in the work environment is usually moderate.

The above duties are not all inclusive, but are the general duties expected of this position. Management reserves the right to assign other duties as needed for the orderly operation of the department and/or the division.

COMMENTS

Prior Spa or Hospitality experience preferred, resort spa experience a plus. Ability to multi-task. Technical proficiency (basic computer applications); attention to detail.