Allen Distribution Mechanicsburg , PA 17055
Posted 1 week ago
Job Title: Lead Shipping Clerk
Department: Operations
Reports To: Distribution Manager
Position Type: Full Time
Shift/Schedule: 1st Shift
8:30am to 5:00pm
Monday through Friday
Wage: $18.50 per hour
Purpose of Position:
Ensure processing of inbound & outbound orders meet the customers' requirements / SOP's
Ensure that customers receive timely correspondence on all requests, i.e., emails, reports, inventory, production, investigations, etc…
Values and Business Practices
We treat everybody with respect and dignity
We operate with high business ethics
We are a good corporate citizen
We value our professional relationships
We strive to have a "Continuous Improvement Culture"
We are committed to the safety of our employees and our equipment/facilities
Our expectation is that all employees, customers, vendors will perform in a manner that will ensure long term success.
Company Expectations
Flexibility:
Works the hours needed to support the business goals (including overtime, weekends and holidays). Remains open-minded, performs a wide variety of job tasks, transitions from task to task effectively (multi-task).
Reliability:
Always present and punctual; arrives prepared for work. Completes work in a timely, accurate and consistent manner. Plan and schedule your time off in advance with your supervisor or manager. Avoid unscheduled days off which will result in attendance points.
Attitude:
Maintains a "Whatever it Takes" attitude. Lives by company stated values and inspires others.
Willingness to learn:
Approaches new tasks with an interest to learn. Has the ability to learn techniques as job task requirements change.
Initiative:
Seeks out additional work when job tasks are completed. Goes above and beyond required tasks. Participate in pre-shift meetings and department meetings.
Quality of Work
Follows directions:
Follows all written and verbal instructions provided by management, project leader, etc…
Communication:
Shares all information in a professional and factual manner ensuring the best decisions are made for the company. Report all issues to your manager/supervisor..
Appearance:
Maintains an appropriate appearance and dresses in accordance with the established dress code guidelines to your respective position.
Position Competency
Strong computer skill level to include but not limited to Microsoft Word, Excel, Outlook, PowerPoint and other admin related programs.
Ability to prioritize work across all customer lines, including specific requirements, communications (verbal / written), setting order priorities and developing / implementing checklists and ability to
Full working knowledge of Microsoft Word Suite and ability to generate internal systemic reports along with development of spreadsheets, etc…
The ability to provide administrative support to management personnel as needed.
Position Expectations
Productivity
Ensure that inbound / outbound orders are prioritized and worked according to delivery / pick up schedules as designated.
Ensure that all extra billing is completed daily for all affected customers in your building.
Review open orders reports daily. Identify issues and resolve. Include management personnel as needed for assistance.
Develop processes as needed to ensure that customer requirements are met for inbound, outbound and inventory processes.
Follow the established Standard Operating Procedures (SOP) and specific customer work instructions ensuring a positive customer experience.
Follow up on production orders ensuring accuracy and monitoring of orders (Starting of the orders to closing).
Safety
Follow all safety and security policies and SOPs.
Follow the established Visitor Policy.
Quality
Ensure that all system entries are accurately entered and completed.
Ensure that established Standard Operating Procedures (SOP) and specific customer work instructions.
Administrative Support
Provide Administrative Support to the team when requested.
Maintain a secure, well organized area free from clutter with information easily accessible to others.
Monitor office supply inventory and order supplies and materials to ensure day to day items are on hand.
Customer Service
Interface directly with the customer and maintain a professional and courteous relationship with all customers.
Ensure customer requests are responded to within an hour. Provide customer with an estimated time of completion including a factual response.
Provide requested information, for example: inventory reports, shipped orders, BOL's, etc. in a timely manner
Immediately escalate to management customer's complaint (i.e. inabilities to meet customer request or customer reported errors).
Ability to multi-task in a fast paced work environment.
Salary Description
$18.50/Hourly
Allen Distribution