Targa Resources is a growth-oriented provider of midstream services and is one of the largest independent midstream energy companies in North America, with assets in Texas, New Mexico, Oklahoma, North Dakota, Louisiana, and California. Targa owns, operates, acquires, and develops a diversified portfolio of complementary midstream energy assets. We encourage your interest in joining our team and pursuing the many opportunities we have at Targa.
Targa is currently seeking a Lead Analyst SharePoint Administrator for their corporate office in Houston, TX.
The Lead Analyst SharePoint Administrator (Analyst) is skilled in the management and support of one or more applications and provides support services to business users. The Lead is responsible for maintaining and monitoring the application(s) environment to maximize availability and performance, provide troubleshooting and corrective action to resolve business issues, and insures the usability and support for application enhancements and bug fixes.
The Lead will act as a Subject Matter Expert for application functionality, solutions, training, and documentation. Although the Analyst position is not a pure development role it will require the use of some development/programmer competencies to complete work efforts.
Tasks / Responsibilities:
Maintain end-to-end understanding of functional aspects of application and associated business processes
Provide functional and/or technical direction/assistance for assigned applications
Monitor incoming service requests and incidents for assigned application(s)
Investigate and diagnose service requests or incidents according to their priority/rank, and identify the resolution and/or issue
Work directly with users to identify and resolve issues adversely impacting business processes
Define technical solutions ensuring considerations for system stability, performance, and ongoing maintainability
Identify solution alternatives to address issues raised throughout service request or incident lifecycle
Utilize 3rd parties and vendor support as defined within existing support arrangements, and escalate additional (billable) support to appropriate IT management for approval
Adheres to and champions the IT Governance programs (e.g. change management, communication, and release management)
Complete high level designs and associated estimates to meet defined requirements
Monitor application backlog (service requests, incidents) and keep open items updated with current efforts
Maintain documentation (run books, technical design, build, deployment, install guides) and process standards in area of responsibility along with regular audits to validate accuracy
Develop documentation and provide training to users as appropriate
Define potential improvement changes to resolve errors, prevent the recurrence of problems or improve system maintainability and stability for assigned applications
Provide input to IT Project Management Office to support clear and concise requirements definitions
Assist team members handling major incidents for assigned applications; identify the root cause and short or long term solutions
Informally mentor less experienced team members on an as needed basis
Prevent the replication of problems across multiple systems by sharing lessons learned and best practices with other team members and IT Management
Develops customer relationships by making efforts to listen and understand the customer; anticipating and providing solutions to customer needs; giving high priority to customer satisfaction
Minimum Essential Qualifications:
Bachelors Degree in Computer Science, MIS, and/or equivalent work experience in a related field
Experience with developing solutions utilizing web based collaborative systems (SharePoint)
Solutions with delivered application functionality (no custom code)
Solutions enhancing base functionality through code (custom code)
Experience in the administration and management of a SharePoint environment
Internet Information Server (IIS) and the basic operation of websites, Application Pools, IIS Administration, the IIS Metabase, Ports, SSL Certifications (security certificates and wildcard certificates)
Microsoft SQL Server - Basic operation, tuning, transaction log selection, backup and recovery, and maintenance planning
SharePoint working knowledge of Central Administration, STSADM, and more so now, the PowerShell administration modules
SharePoint Event Log troubleshooting, search administration and troubleshooting, concepts of a farm and the planning and implementation of Service Packs and Cumulative Updates
5-8 years of Microsoft SharePoint experience
3-5 years of experience supporting business applications
2-4 years of experience in application development or a programming language
Familiarity with ITIL concepts and the ability to follow problem, change, and incident management processes and procedures
Strong written and verbal communication skills with an aptitude for problem solving
Must be able to independently resolve issues and efficiently self-direct work activities based on the ability to capture, organize, and analyze information
Experience delivering solutions that align with business strategies
Experience troubleshooting complicated issues across multiple systems and driving to solutions
Experience supporting resources performing user acceptance, regression and other required system tests, ensuring that system and/or related integration issues that arise are identified, researched and closed in a timely manner
Experience providing technical solutions to non-technical individuals
Demonstrated team building skills
Ability to deal with internal employees and external business contacts while conveying a positive, service-oriented attitude
Willingness to travel to company locations (up to 5%)
ITIL v3 Foundations certified
Familiarity with Waterfall and Agile development methodologies
Working knowledge and experience in Microsoft Technologies (Microsoft Certifications)
Familiarity with data integration and data transformations solutions such as SQL Server Integration Services (SSIS)
Familiarity with reporting services or technologies such as SQL Server Reporting Services (SSRS)
Familiarity with Third Party tools or utilities used in the Administration of SharePoint (AvePoint, Metalogix)
Targa offers a very competitive compensation and benefits package.
To apply please go to http://www.targaresources.com/careers/careers-overview
We are proud to be an EEO/AA employer M/F/D/V.
This position is subject to federally mandated drug/alcohol testing.
Targa Resources is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.