As an integral member of the Service Team, the Lead Service Technician (LST) primarily helps oversee the completion of service requests, purchasing goods and services. The LST also participates in the emergency after hours on-call rotation schedule, assists in the make ready of vacant apartment homes, and performs preventive maintenance as directed by the Service Manager.
Specific Duties and Responsibilities:
A. Service Requests
1.Completes service requests as directed by the Service Manager.
2.Logs and completes requests on mobile devices.
3.Makes Service Manager aware of any concerns noted in apartment homes that may require follow-up after the initial service request is complete.
4.Assist the Service Manager with the assignment and completion of service requests, and helps monitor the service team.
1.Performs make ready of vacant apartment homes as directed by the Service Manager which may include maintenance, painting and/or cleaning tasks.
2.Completes the "Apartment Punch-Out Maintenance Report" accurately and gives to the Service Manager upon completion of the punch and/or updates Yardi as directed.
3.Schedules turnkey services including painters, cleaners, flooring etc.
C. Curb Appeal
1.Ensures that the property is free of trash at all times and that all dumpsters and compactor areas are free of visible trash in and around the community.
2.Ensures flowers and plants are watered.
D. Preventive Maintenance
1.Implements preventive maintenance tasks as directed by the Service Manager.
2.Schedules periodic unit inspections through the use of the mobile devices.
E. Maintenance Shop Standards
1.Ensures shop is clean and organized at all times.
F. Maintenance Purchasing
1.Works with the Service Manager on maintenance budget in order to manage expenditures.
2.Fully adheres to the purchase order policy when placing orders for goods and services, including adherence to approved operating budget.
G. Manage Service Personnel (when applicable)
1.Schedules work for service technicians, groundskeeper/porters, and housekeepers.
2.Assist the Service Manager with performance evaluations.
3.Provides back-up support for individuals participating in the emergency "On-Call" rotation.
4.Assist with training and the development of the service team.
H. "Emergency On-Call"
1.Participates in the "Emergency On-Call" program as directed by the Service Manager, which requires 24-hour availability during the "on-call" period.
2.Conducts quality assurance inspections for "after hour" calls.
I. Other Duties
1.Perform other tasks such as picking up the grounds, compacting trash, set up or move model furniture, etc. as directed by the Service Manager or Community Manager.
2.May be requested to help at other properties including "On-Call".
3.Helps perform legal evictions of residents supervised by the local police department as requested.
4.Other tasks as may be occasionally assigned by Property Manager or Service Manager.
J. Internal Policies
1.Follow and insure staff members adheres to all company policies including Life/Safety, Mold and Mildew, Uniforms, Bedbugs etc..
2.Follow and insure the Handheld Telephone Policy is enforced with the service team.
A. Previous Work Experience
1.Prefer a minimum of one year of experience in apartment maintenance.
2.Experience in dealing with the general public is helpful.
1.Must take the IPM Maintenance Assessment Test.
2.Must have a valid state issued Driver's License.
1.Must be certified for Universal or Type I and II for refrigerant recovery.
2.Trade school courses in HVAC, electrical, plumbing, etc., preferred.
3.High School Diploma or GED preferred, but not required.
4.Some written skills required for filling out work orders.
5.Have basic working knowledge of computers, email, smart phones, web browsing, excel and word documents.
1.General good health with ability to climb ladders, enter attics, move appliances and all other normal activities associated with apartment maintenance.
2.Personal grooming, dress and appearance in keeping with normal expectations for maintenance professionals.
E. Continuing Education
1.Successfully completes all in-house and on-line training programs related to their maintenance level as defined in the Integral Property Management Policies and Procedures Manual.
Integral Property Management Group Offers:
Paid vacation, paid sick, 401(k) match, medical, dental, vision, company paid Long Term Disability and company paid Basic Life Insurance.
Integral is an equal opportunity employer
The Integral Group LLC