Lead Service Line Program Specialist

About the Department

The Department of Commerce aims to make sure Montana is the best place to work, live and play. We work alongside private industry and local organizations to create jobs, grow businesses, develop affordable housing and improve community infrastructure.

(You can learn more about us here.)

About this Position

The Community MT Division helps communities plan for and implement high impact community and economic development projects. The Lead Service Lines (LSL) Technical Assistance Team provides outreach and technical assistance to Montana drinking water systems to inventory service lines as mandated by the Environmental Protection Agency (EPA).This inventory will identify and record Lead Service Lines (LSL) one of the remaining major sources of lead in Montana's drinking water.

The LSL Program Specialist 1 is responsible for outreach and technical assistance to help Montana communities to complete LSL inventories and submit to EPA or DEQ by October 15, 2024. This inventory will document the presence of lead drinking water service lines and assist public water systems with LSL replacement plans and identification of funding to remove remaining lead lines and other eligible LSL related projects .

This individual will need a working knowledge of water systems and infrastructure projects and experience coordinating with multiple state and federal agencies. The successful applicant will assist with developing LSL outreach programming materials and travel to communities across the state, developing new and innovative ways to communicate with and assist public water systems.

Experience working with Service Now and managing state or federal funding projects is preferred. This applicant will work with a new program where feedback, critical thinking skills and teamwork is required. Providing excellent customer service is a top priority.

This is a temporary, contracted position at least until the end of 2025 or until funding ends.

This position is posted until filled with first review date of 4.15.24

What are we looking for?

Education and Experience:

• A Bachelor's degree in Public Administration, Business Administration, Planning, Humanities or another related area

• 2 years of related, relevant experience

• Experience working on community water projects

• Program development and implementation

• Interagency collaboration

Alternate combinations of education and experience will be considered on a case-by-case basis.

Competencies:

Knowledge of:

• Customer service

• Communication and conflict resolution techniques

• Flexibility to adapt to evolving program processes and procedures

• Excel or other database and customer management systems. Experience with Service Now preferred

Ability to:

• Assess program and client needs

• Be detail-oriented

• Organize multiple, competing projects and maintain timelines and deadlines

• Identify improvements to programs and services

• Review and monitor program compliance

• Prepare outreach materials and program reports

How to apply

Apply online by submitting your resume. References will not be contacted until after interview process is completed and you will be notified when we will be reaching out to them. (Please Note: You do not need to complete the "work experience" or the "education & certifications" portion of the application process in our recruiting system. You only need to upload the requested documentation.)

Benefits

• Look here to see the additional benefits! They include:

• Work/life Balance

• Health Coverage

• Retirement plans

• Paid Vacation and Sick Leave and Holidays

• And more…

• Public Service Loan Forgiveness (PSLF) - Employment with the State of Montana may qualify you to receive student loan forgiveness under the PSLF. Look here to learn more and see if you may qualify!

Other important information to be aware of

• This position requires the successful completion of a criminal background check.

• Only online applications are accepted. By applying online, you can receive updates and monitor the status of your application.

• If you fail to upload the requested application documents and/or preference documents, we will notify you via email. Failure to upload these documents after notification will result in your application being removed from consideration.

• This position allows for a hybrid work schedule from a remote location within the State of Montana. Weekly travel to Helena offices will be required. Specific conditions will be outlined as part of the job offer and must adhere to state policy. New Employees may be required to complete training in person before hybrid work schedules begin.