Lead Service Engineer

Polyone Corporation Avon Lake , OH 44012

Posted 1 week ago

PolyOne Corporation (NYSE:POL), is an award-winning workplace because of the value we place on our people and their contributions through, recognition programs, competitive pay, community involvement, and opportunities to grow professionally and personally. We have a proven track record of promoting from within by providing professional development opportunities. We are a $3 billon world-class, global provider of polymer solutions with our materials used in everyday products ranging from sports equipment to medical devices to electronics and more. With approximately 6,000 global associates and 70+ facilities around the world, we collaborate closely with our customers to deliver innovative products and services.

WHY POLYONE:

At PolyOne, we strive for a culture of trust and engagement. Our associates are leading company initiatives such as Lead by Women and Pride at PolyOne to advance diversity in professional and personal development. We also provide our associates with robust development programs such as PolyOne Academy, Lean Six Sigma, and various leadership workshops to allow for career growth in a variety of ways. With workplace flexibility, health and wellness programs, casual dress days, and paid time off for community service, we are committed to building upon our positive momentum.

General Summary:

Reporting to our Technical Manager, the incumbent is responsible for supporting customer projects and for optimizing customer processes and conditions while providing education to external customers on how to run PolyOne materials. This role will support our sales team and serve as a liaison to our plants. This role requires ability to operate with little to no direction. The incumbent may be accountable for or participate in the resolution of customer complaints.

ESSENTIAL DUTIES & RESPONSIBILITIES:

  • Support the sales team by providing technical expertise to identify the best possible solution for the customers.

  • Serve as a technical resource to other team members locally or globally.

  • Identify technical specifications required for established PolyOne customers.

  • Participate in the development of scale up, process testing plans and procedures, data analysis and/or communication of the results.

  • Provide technical service support in preparation for and during on-site customer trials

  • Give technical presentations and lead technical discussions during customer visits

  • Development of new applications, product launch testing plans, data analysis and/or communication of the results

  • Document and prepare product specifications incorporating PolyOne products and services into customer applications.

  • Material development and selection

  • Participate in the resolution of customer complaints/issues. *LI-CB1

REQUIREMENTS:

  • 5-7 years related experience with at least 2 years' experience in High Temp polymers

  • Working knowledge of high temperature with a specific focus on extrusion and Injection Molding

  • Familiar with value creation and value selling through product performance and processing

  • Knowledge of high temperature polymers is a valuable asset

  • Proficiency in Microsoft Office applications

  • Proven ability to apply complex analytical and critical thinking skills.

  • Good verbal and written communication skills; excellent presentation skills.

  • Bachelor degree in Chemistry, Chemical Engineering or other related field

  • Attend trade shows and conferences as necessary.

  • Self-motivated team player with an ability to multi-task

  • Well organized, reliable and able to work autonomously

  • Demonstrate initiative and sense of urgency.

  • Willingness to travel with sales team up to 50%

PolyOne Corporation maintains a policy of non-discrimination in providing equal employment to all qualified employees and candidates regardless of race, sex, sexual orientation, gender identity, age, color, religion, national origin, disability, genetic information, protected veteran's status, or other legally protected classification in the state or locality in which a person is employee


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