Lead Service Desk (Bmc Remedy/Helix)

Lead Service Desk (BMC Remedy/Helix)

Astor & Sanders Corporation (Astor) is an award-winning IT solutions provider headquartered in McLean, VA and is seeking a Lead Service Desk (BMC Remedy/Helix). This is a full-time position based in Washington DC.

Roles and Responsibilities:

• Manage and coordinate the activities of the Service Desk team
• Ensure timely resolution of incidents and service requests in accordance with defined SLAs
• Provide technical support and guidance to the Service Desk team
• Monitor and analyze performance metrics to identify areas of improvement
• Work heavily with BMC Remedy and Helix
• Participate in project planning and implementation related to the Service Desk
• Stay up-to-date with industry trends and best practices in IT service management
• Additional duties as assigned

Requirements

• Must be a US Citizen or Green Card Holder

• Bachelor’s degree in Computer Science, Information Technology, or other related fields
• Minimum four (4) years of experience administering, maintaining, and developing BMC Helix IT Service Management Software.
• ITIL 4 Managing Professional certification, required
• BMC Certified Professional, required

Benefits

Astor & Sanders Corporation (www.astor-sanders.com) offers a unique, stimulating and challenging environment that fosters individual growth and rewards performance. Astor & Sanders Corporation (Astor) is an Equal Opportunity Employer.  

Some of our competitive benefits include:

• Medical and dental coverage  
• 401k plan with employer contribution  
• Paid holiday, vacation, and sick leave  
• Metro-check program  
• Tuition reimbursement