Want more than just a job? Join Forever 21's Retail Operations Team and showcase your fashion retail skills while working with our exceptional retail staff!
Position: Lead of Service
Department: Remote-Store Operations
Reports to: Assistant Store Manager
Direct Reports: Yes
Location: 602 Briarwood Circle, D101A, Ann Arbor, MI 48108
The Lead of Service will support the success of all operational functions which includes all aspects of the customer service experience, cash handling, and operations compliance. The Lead of Service will drive sales and productivity by promoting our products, programs and producing the highest quality shopping experience for our customers.
Educate and provide feedback to Associates on increasing sales through service standards, product knowledge, store presentation, and replenishment
Responsible for facilitating new hire onboarding and training courses for various skill levels.
Arranges and executes suitable and effective training solutions for employees based on performance
Ensure service, merchandising, and operational standards are met through company-defined practices an processes
Evaluate customer surveys to assist with the execution of any action plan to enhance the customer's in-store experience.
Lead the overall store earnings by driving top line sales while managing controllable contribution.
Spend at least 60% of the shift performing Leader On Duty tasks