Lead Security Officer

Overview:

The Lead Security Officer, reporting to the Security Manager and/or to the Security Supervisor, assumes a pivotal role in the hospital policing and security operations. While not directly managing personnel, the lead security office provides leadership by overseeing, instructing, and coordinating the activities of 10 security officers. In the absence of the Security Supervisor and Security Manager, the Lead Security Officer assumes full responsibility for overseeing Security Officers and managements of safety operations. Duties include ensuring appropriate security responses to routine and emergency requests for service, overseeing proper follow-up on incidents, and ensuring accurate and complete documentation. Moreover, the Lead Security Officer ensures adherence to hospital policies and practices related to security by employees, contractors, visitors, and patients.

Shift Assignment:

The Lead Officer must be available to work 32-hour shift at the following times:

Saturday: 6:30am-10:30pm

Sunday: 6:30am-10:30pm

Principle Duties/Responsibilities

• In charge of overseeing the operations of the assigned shift, including the protection of physical assets and the campus community. Leads security officers of the assigned shift, setting standards and ensuring policy adherence. When necessary, assumes leadership of the shift in the absence of the Shift Supervisor. Establishes daily rotational schedules for guard staff, handles book-offs to ensure proper coverage and attendance, and oversees the work of all employees to ensure areas are properly patrolled and security protocols are followed. Additionally, assists with the discipline of officers when required.

• The Lead Security Officer assists with initial and ongoing training programs for security personnel, including new security officer orientation, as assigned.

• Keeps staff informed of all departmental/hospital activities, policies, and procedures, and assists in scheduling staff for shifts to ensure adequate coverage.

• Effectively operate and monitor control panels, alarms, and related security equipment, demonstrating expertise in their use. Additionally, provide decisive leadership during emergency situations, guiding team members with confidence and ensuring swift and effective response protocols are followed.

• Exercises vigilant oversight to ensure strict adherence to hospital policies, while meticulously documenting and thoroughly investigating any criminal violations or security concerns. Prompt and comprehensive reporting of such incidents to management is prioritized to maintain a secure environment.

• Use/s the Mass General Brigham McLean Hospital values to govern decisions, actions and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration

• Other duties as assigned

Qualifications:

• High School Diploma Required; Bachelor's degree in Criminal Justice or a related discipline is preferred.

• Driver's License is required upon hire

• A minimum of 5-7 years of experience in roles such as a security officer, law enforcement, military, healthcare, or a related field is required.

• A minimum of 2-3 years of leadership experience, including supervisory or team lead roles, demonstrating a proven ability to effectively manage and motivate a team.

• Demonstrated knowledge of security practices to effectively oversee and manage security operations and Emergency response.

• Demonstrated knowledge of Knowledge of security systems and equipment.

Skills/Abilities

• Strong interpersonal and communications: positive image, tact and diplomacy, active listener, articulate. Effectively interact with people of different levels and cultures; establish positive relationships, gain trust and respect of others. Handle a variety of diverse and stressful situations. Work effectively both independently and in teams.

• Customer service skills: accessible, energetic, concerned, empathetic, positive attitude, collaborative and flexible.

• Strong problem solving critical and analytical thinking, good judgment, prioritizing, industrious and creative resolutions for positive outcomes. Ability to deal with, and deescalate, anxious/stressed people and manage aggression. High volume of activity; handle complex interpersonal situations and crisis management scenarios. Ability to recognize potential impacts of decisions and ensures best positive outcomes to prevent/reduce injury, liability, and/or negative publicity.

• Professional orientation: attuned to current management, motivation, coaching theory and practices to support performance; pursue personal growth and development of self and the employees supervised, working knowledge of personnel relations and corrective action