Are you looking for a challenging role as a Lead Engineer Security and want to join one of the 50 Best Places to Work in St. Louis? InterVision Systems (formerly Netelligent) is a technology solutions company and our mission is to help elevate business above technology. Our people are the best in their field!
So, if you are looking for a career changing opportunity, we want to meet you!
The Lead Engineer Security will act as a technical escalation for security engineers in the Operations Center and provide technical support to all current end-users in a 24x7 environment.
The Lead Engineer will be responsible for analyzing and diagnosing issues escalated from Security Engineers and Technical Support. You will perform an initial review and investigation of these issues and will perform root cause analysis, determine areas of interest, and narrow the focus of the investigation. This position develops and maintains utilities to facilitate and improve investigations and provide knowledge and tools to the Security Engineer and Technical Support staff to assist with their efforts.
The Lead Engineer will also work with members of the Engineering team by assisting them with reproducing issues, isolating problems and understanding how customers have deployed and used InterVisions products and technology.
This position reports to the Manager of the Operations Center.
Do you have the Right Skills and Experience for our Team?
5+ years experience leading a security team or acting as an escalation point for technical resources.
5+ Years experience supporting SIEM, IDS/IPS, Anti-Virus, Anti-Malware, DLP, Network or System Monitoring Tools, Next Generation Firewalls,
8+ years of Customer Service Experience
Preferred Certifications: CISSP, CISA, GCIH, CCSA, CCSE
4 year degree preferred
Direct customer service experience with the ability to consistently achieve high levels of customer satisfaction.
Understanding of TCP/IP, Routing, Switching, and other networking functionality.
Understanding of security logging, audit logging, and event logging.
Understanding of and ability to perform and interpret vulnerability assessments.
Ability to troubleshoot security issues and assist with incident response and forensic investigations.
Review security logs to identify risks, security threats, or configuration errors.
Advanced knowledge and proficiency troubleshooting and configuring firewalls.
Advanced knowledge and proficiency troubleshooting and configuring VPN, IPSEC and GRE tunnels.
Advanced knowledge and proficiency working with Layer 3 IPVPN or MPLS networks.
Advanced knowledge and proficiency working directly with Clients to achieve superior Client satisfaction.
Advanced Knowledge and proficiency coordinating multiple projects.
What GREAT things will you be doing?
Serves as technical escalation point of contact for Operations Center.
Analyze and troubleshoot complex security issues and escalate issues accordingly.
Respond to security escalations, diagnosis and provide analysis for resolution with in SLAs.
Report any major outages to OC Manager or delegate.
Interface directly with customer(s) to resolve security events.
Owner of SLA (tickets) - Ensure that customer SLA commitments are met for both Incident Management and Change Management.
Resolve technical issues within scope of guidelines and escalate issues according to procedural documentation and training.
Approaches a complex task or problem by breaking it down and weighing the costs, benefits, risks, and chances for success.
Drives all escalated issues towards Irreversible Corrective Action (ICA).
Lead, mentor and train Engineers on Network, Voice and Security technologies and troubleshooting methodology.
Delivers quality products and/or services that improve the client experience.
Assist with crisis response as directed by crisis management procedures including coordination of bridge calls, notifying management, coordination with vendors, and coordination with customers, documentation of events and response, and participation in problem resolution.
Product understanding: Advanced knowledge and understanding of one or more of the following: Voice, Network and Security Technologies.
Provide information, analysis and reports required and requested by the OC Manager.
Continually update skills through vendor certifications on emerging technologies and InterVision product offerings.
Enthusiastically meet or exceed performance metrics as set forth by management.
Interface effectively with all InterVision employees, customers, and vendors.
Maintain a high level of professionalism and integrity.
Actively participate in mandatory meetings, training sessions, and projects.
Performs other duties as assigned and required. Duties and responsibilities may change from time to time without notice and include but are not limited to the duties described above.
How Do We Back Our Strong Reputation?
Great Place to Work: InterVision, formerly InterVision, has been named one of the 50 Best Places to Work in St. Louis by the St. Louis Post-Dispatch, and ranked as one of the 25 Fastest Growing Privately-Owned Companies in St. Louis by the St. Louis Business Journal. If you thrive in an environment of growth and individual impact, InterVision is the place for you!
Customer Success: InterVision has worked with more than 5,000 clients across industry sectors to solve their biggest business challenges. We take a neutral approach to determine which IT consumption model best fits each client organization. Recommendations are custom designed around specific client requirements, integrating best-in-class solutions from our vendor partners. Our unparalleled approach to customer service was recognized with SBM Magazines Best Customer Service Award.
Broad Capabilities: InterVision offers a wide range of services and solutions that organizations need to thrive in todays dynamic IT market, including on-premise solutions, managed services, hosting/colocation services, automation, and professional and advanced services. This broad portfolio gives the company a unique advantage in an industry largely made up of small specialized consultancies or very large commodity resellers.
World-Class Facilities: InterVision has headquarters in Santa Clara, Calif. and St. Louis, Mo., and offices and data centers in Missouri, Colorado, California and Washington. We operate multiple Tier 3 and Tier 4 level data centers, which are SOC II Type 2 compliant specific and certified in Confidentiality and Security. Our Integration Center is a restricted-access facility with power, cooling, and space to handle a high volume of IT equipment.
Industry Accolades: InterVision has been honored with some of the technology industrys most prestigious awards. This includes multiple wins for CRN Technology Elite 250, CRNs Solution Provider 500; CRN MSP 500, and Inc. Magazines 5000 Fastest Growing Private Companies. InterVision President and CEO Aaron Stone was recently named one of the Top 100 St. Louisans to Know How to Succeed in Business"
Top Vendor Certifications: InterVision holds the highest certifications and partner levels with leading technology vendors, and we have teams of trained engineers supporting their solutions. Here are just a few of the certifications from our list of 80+ vendors: Cisco Gold Certification, Cisco Cloud and Managed Services Master, Juniper Elite Partner, Microsoft Gold Partner, NetApp Star Partner, Palo Alto Networks Diamond Partner, and VMware Premier Partner.