It's fun to work at a company where people truly believe in what they are doing!
Assist with monthly management report compilation & review
Assist with and/or attend monthly meeting with Client
Assist with Client surveys
Assist with Preparation, presentation, and review of Annual Reports
Provide excellent client service to all end users at the site
Continuously look for opportunities to increase the efficiency of our operation
Seek opportunities to increase our capabilities and make recommendations to the Site Manager
Demonstrate proficiency in explaining all products, services, turnaround times, delivery schedules and guarantees to the client
Serves as a liaison between Epiq, the client's administration and Epiq site employees
Involved in marketing Epiq's support service offerings throughout the firm
Conducts site specific training with Epiq service team members
Supervise productivity and evaluate service personnel assigned to the site
Assists with performance reviews of All Epiq service personnel
Ensures compliance with performance standards and make sure hours of operation are covered without incurring un-billable overtime
Delegates tasks to Service Specialists in order to meet production deadlines
Works with service employees to meet their individual needs and career path objectives
Maintain all records and report pertaining to production and volumes at the site
Maintain a proper inventory of all office supplies required for the efficiency of all support services
Collects information necessary to compile monthly management reports
Maintains a facility that is organized and meets tour quality standards at all times
Comply with Epiq policy that any information seen during the copy process is strictly confidential and is never to leave the support center and never to be talked about to anyone
Other duties as assigned
High School Diploma or equivalent
Minimum of 1 year professional level work experience in a production environment, preferably a photocopy or printing facility
1 year of supervisory experience and/or management experience
Working knowledge of Microsoft products pertaining to the specific position including but not limited to Outlook, Word, and Excel etc
Experience in an FM vendor/client on-site support center preferable
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
Epiq and its affiliated companies are Equal Opportunity Employers (EOE). Qualified applicants are considered for employment without regard to age, race, color, creed, religion, sex, national origin, sexual orientation, disability, marital or veteran status or any other category protected under applicable federal, state or local law. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.
Epiq Systems, Inc.