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Epiq Systems, Inc. Denver , CO 80208

Posted 3 months ago

It's fun to work at a company where people truly believe in what they are doing!

Job Description:

Client Relations:

  • Assist with monthly management report compilation & review

  • Assist with and/or attend monthly meeting with Client

  • Assist with Client surveys

  • Assist with Preparation, presentation, and review of Annual Reports

  • Provide excellent client service to all end users at the site

  • Continuously look for opportunities to increase the efficiency of our operation

  • Seek opportunities to increase our capabilities and make recommendations to the Site Manager

  • Demonstrate proficiency in explaining all products, services, turnaround times, delivery schedules and guarantees to the client

  • Serves as a liaison between Epiq, the client's administration and Epiq site employees

  • Involved in marketing Epiq's support service offerings throughout the firm

  • Conducts site specific training with Epiq service team members

  • Supervise productivity and evaluate service personnel assigned to the site

  • Assists with performance reviews of All Epiq service personnel

  • Ensures compliance with performance standards and make sure hours of operation are covered without incurring un-billable overtime

  • Delegates tasks to Service Specialists in order to meet production deadlines

  • Works with service employees to meet their individual needs and career path objectives

  • Maintain all records and report pertaining to production and volumes at the site

  • Maintain a proper inventory of all office supplies required for the efficiency of all support services

  • Collects information necessary to compile monthly management reports

  • Maintains a facility that is organized and meets tour quality standards at all times

  • Comply with Epiq policy that any information seen during the copy process is strictly confidential and is never to leave the support center and never to be talked about to anyone

  • Other duties as assigned

Qualifications:

  • High School Diploma or equivalent

  • Minimum of 1 year professional level work experience in a production environment, preferably a photocopy or printing facility

  • 1 year of supervisory experience and/or management experience

  • Working knowledge of Microsoft products pertaining to the specific position including but not limited to Outlook, Word, and Excel etc

  • Experience in an FM vendor/client on-site support center preferable

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Epiq and its affiliated companies are Equal Opportunity Employers (EOE). Qualified applicants are considered for employment without regard to age, race, color, creed, religion, sex, national origin, sexual orientation, disability, marital or veteran status or any other category protected under applicable federal, state or local law. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.


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Epiq Systems, Inc.