Lead SAP Business Analyst - OTC

Komatsu is an indispensable partner to the construction, mining, forestry, forklift, and industrial machinery markets, maximizing value for customers through innovative solutions. With a diverse line of products supported by our advanced IoT technologies, regional distribution channels, and a global service network, we tap into the power of data and technology to enhance safety and productivity while optimizing performance. Komatsu supports a myriad of markets, including housing, infrastructure, water, pipeline, minerals, automobile, aerospace, electronics and medical, through its many brands and subsidiaries, including TimberPro, Joy, P&H, Montabert, Modular Mining Systems, Hensley Industries, NTC, and Gigaphoton.

Job Overview

We have an exciting opportunity for a Lead SAP Business Analyst

• OTC to join our corporate IT team. This role is working onsite and can be based at our headquarters in Milwaukee, WI or Chicago, IL (near O'Hare). Fully remote work or alternative work locations will not be considered.

As a Lead SAP Business Analyst

• OTC you will:

• Be a knowledge expert within the Information Technology organization supporting all SAP Order-to-Cash applications used by Komatsu

• Ensure sales business requirements for various order to cash and related functions are translated into detailed functional specifications and consider cross functional impacts, associated risks, cost benefit analysis, business justification, audit guidelines and global support requirements

• Develop and oversee project plans, resource and capacity planning, testing, deployment, and documentation processes focusing on implementing regional and global strategies, particularly in SAP S/4 HANA.

• Identify approaches for new processes and recommend improvements to automate or simplify existing processes related to pricing, quoting, contract management, order intake, delivery, invoices, and customer payments.

• Configure and test system processes and troubleshoot, document, and resolve system related issues

• Analysis of global business processes and procedures implemented in a single instance of SAP S/4 Hana

Key Job Responsibilities

Business Process knowledge

• Lead order to cash business process discussion for complex projects including application development package roll-out

• Effectively communicate and work within a global team to coordinate and complete assignments for implementations, upgrades, modifications, and value opportunities associated with quote to cash processes

• Manage Collaborate with business stakeholders to understand their requirements and translate them into detailed specifications

• Analyze existing business processes to identify opportunities for improvement and optimization

SAP implementation and configuration

• Hands-on Order to Cash process experience within ECC and S/4 in application and configuration for the global project implementation, Manufacturing industry preferred.

• Ensure sales business requirements for various order to cash and related functions are translated into detailed functional specifications and consider cross functional impacts, associated risks, cost benefit analysis, business justification, audit guidelines and global support requirements

• Expert knowledge in sales and logistics processes detailed below:

• Pre-sales activities: include handling customer inquiries and creating sales quotes and contracts

• Order processing: include capturing and formalizing customer requests, pricing and delivery conditions.

• Availability check/aATP: if the requested products or services are available in stock or can be obtained.

• Delivery processing. Logistics Execution including transportation management.

• Billing.

• Credit and Claims Management.

• Payment processing.

• commercial master data, and analytics.

Project activities

• Develop and oversee project plans, resource and capacity planning, testing, deployment, and documentation processes focusing on implementing regional and global strategies, particularly in SAP S/4 HANA.

• Work directly with AMS staff to ensure project/support deliveries

• Work directly with vendor partnerships to augment staff capabilities.

• Provides training to key and end users

Qualifications/Requirements

• Bachelor's degree in information technology, information science or a related field

• 6+ years of experience in SAP as an order to cash or service management business analyst, Sr. Business Analyst or related role with Hands-on experience with ECC and S/4 in application and configuration.

• Expert knowledge in sales and logistics processes detailed below:

• Pre-sales activities: include handling customer inquiries and creating sales quotes and contracts

• Order processing: include capturing and formalizing customer requests, pricing and delivery conditions.

• Availability check/aATP: if the requested products or services are available in stock or can be obtained

• Delivery processing. Logistics Execution including transportation management

• Billing

• Credit and Claims Management

• Payment processing

• commercial master data, and analytics

• Working experience with configuration and customization of SAP EDI solutions for quote to cash processes

• Knowledge of integration points and techniques between sales with other SAP components, such as finance and logistics, as well as 3rd party applications

• Previous experience planning and executing large projects of SAP S/4 HANA and/or SAP ECC. At least two full SAP implementation cycles, with at least one of them being in S4 HANA version

• Expert in SAP S/4 HANA, SAP ECC; knowledge of multiple modules of SAP preferred

• Ability to promote ideas, recommend solutions, and influence others within all levels of the organization including the ability to explain technical processes and concepts to non-technical user groups

• Ability and discipline to self-manage assignments to meet deadlines, scope, and budget

• Effective presentation skills

• Working knowledge of databases, applications, and data integration interfaces

• Ability to work individually, as a member of a functional team, and part of a global team

• Effective change management skills

• Ability to establish, build and maintain relationships with individuals at all levels of the organization

• Ability to speak a second language is a plus

Additional Information

Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.