Lead Salesforce Platform Techno Functional Architect (PTFA), as a subject matter expert of the cloud based SAAS platform in sales and marketing business function area, enables the enterprise to leverage the full set of technology capabilities as the platform to optimize the realization of the business capabilities needed for creating a competitive edge to succeed in the digital ecosystem.
PTFA has deep sales and marketing industry knowledge to understand the Salesforce platform's functional capabilities roadmap over several versions of the platform, experience in the technology architecture of the platform to maximize the use of its advanced technology capabilities including its data/analytics/business event services, and supports Jackson's Business Technology Consulting team in rightsizing the procurement of platform functionalities to maximize the business value from the investments made on the Salesforce platform.
PTFA mentors the Digital Architects by sharing the knowledge and know-how related to the leveraging of the Salesforce platform's technical and functional/business capabilities to the App/Data/Analytics service delivery teams in optimizing business value from their Digital products.
PTFA is responsible for conceptualizing and designing robust and scalable Salesforce platform configurations that enable strategic objectives and support long-term corporate goals. This role tracks the functional and technical services of the Salesforce platform and communicates the implications of platform architectural decisions to appropriate stakeholders and identify opportunities for reuse. PTFA contributes to the thought leadership that defines and grows the Enterprise Architecture Body of Knowledge of the enterprise in general and the Salesforce platform in particular.
Essential Job Duties & Responsibilities
Advises App/Data/Analytics service delivery teams in leveraging the functional and technical capabilities of the Salesforce platform.
Supports Digital Architects in using the configuration-based software delivery methodology for deploying the Salesforce platform to optimize its business value for the enterprise.
Assesses the compatibility and integration of functionality/data/events/analytics/AI services of the Salesforce platform to enrich other solutions in the enterprise.
Assists in evaluation and recommendation of new technologies and their interoperation with the Salesforce platform and its ecosystem.
Assists other architects in leveraging the Salesforce platform capabilities in their assignments.
Supports Business Technology Consulting and Vendor Management teams in conducting RFI/RFPs for Salesforce platform management and recommending appropriate bill of materials in the platform subscription agreement to meet the evolving needs of the enterprise.
Champions change management through mentoring and influence.
Collaborates in planning initiatives in application development, systems architectures, future roadmaps, operations and strategic planning.
Collaborates with infrastructure team to ensure appropriate service levels and security are realized in the operations of the Salesforce platform.
Contributes to and enforces the guardrails and standards in using the Salesforce platform tools for building solutions that provide business agility.
Contributes to the definition of and serves as a subject matter expert for the Architectural Body of Knowledge (frameworks, building blocks, standards, principles, best practices, models, design patterns, strategies, roadmaps, and target states) related to the Salesforce platform.
Creates and maintains high level technical documentation to ensure efficient planning and execution.
Evaluates and recommends appropriate modes of leveraging Salesforce platform functionalities and technologies.
Facilitates updates, communication, and demonstrations of functional and technical capabilities of the Salesforce platform through showcases.
Leads planning initiatives in Salesforce platform roadmaps, implementation, version migrations and fine tuning operations to realize business value.
Leads the definition of architectural frameworks, building blocks, standards, principles, best practices, models, design patterns, strategies, roadmaps, and target states related to the Salesforce platform.
Maintains general knowledge of multiple major systems in the business function areas supported by the Salesforce platform and its ecosystem.
Manages expectations and requirements of architecture project stakeholders.
Mentors less experienced team members.
Possesses knowledge and expertise in enterprise transformation concepts, practices, methods, principles and an understanding of evolving industry trends, practices and standards.
Promotes reuse and application of the reference architecture to the Salesforce platform architecture.
Reviews and may contribute to the development of specifications for new platform deployment and modification of products/applications/systems that leverage the capabilities of the Salesforce platform.
Utilizes architecture deliverable templates, populating solution or enterprise architecture documents for the Salesforce platform, clearly articulating goals, constraints, and rationale for all architecturally significant decisions related to the Salesforce platform.
Works with senior management to establish Salesforce platform related technology standards.
Presents information to management, clients and peers.
Performs other special projects or duties as assigned.
Knowledge, Skills & Abilities
Ability to work extended hours as needed.
Advanced problem-solving and analytical skills with the ability to develop appropriately complex technical and business solutions.
Advanced verbal and written communication skills, specifically to translate technical complexity to non-technical audiences.
Demonstrated ability to collaborate effectively in a team environment to achieve desired results.
Demonstrated ability to successfully lead others through projects.
Demonstrated ability to successfully manage assignments on multiple projects, in a fast-changing technical environment.
Demonstrated experience applying configuration based methodologies and agile methodologies to design and implement Salesforce platform based App/Data/Analytics/AI solutions.
Demonstrated record of successful, complex cross-system implementations.
Expert ability to apply design patterns in order to implement architecture.
Expert ability to influence and negotiate.
Expert collaboration skills.
Expert knowledge of building block design.
Expert knowledge of business architecture skills: business case building, scenario & process modeling, strategic planning, visioning, and business metrics.
Expert knowledge of Enterprise Architecture frameworks, specifically TOGAF.
Expert knowledge of multiple solution architecture viewpoints (application design, infrastructure design, data design, integration design).
Expert knowledge of solutions modeling.
Expert presentation skills.
For architects assigned to all domains except business, mastery of at least two of the following languages: JAVA, COBOL, C++, Perl, SQL, etc.
Knowledge of architecture tools and processes (reference architecture maintenance, standards maintenance, technology portfolio rationalization, RFI/RFP support, Enterprise Architecture governance, project architecture support).
Knowledge of business architecture skills: business case building, scenario & process modeling, strategic planning, visioning, and business metrics.
Knowledge of two or more of the following: web services, IT infrastructure, systems, and/or commercial off-the-shelf (COTS) systems.
Mastery of development methodologies, tools and software engineering.
Proven ability to successfully manage multiple projects in a changing technical environment.
Successful completion of an analytical aptitude exam.
Successful creation and implementation of n-tier architecture solutions.
Education and Experience
Bachelor's degree in Computer Science or equivalent education.
At least 4+ years of solutions by delivering over full life cycle the one or more versions of the Salesforce platform.
10+ years of overall systems design and implementation experience required.
Experience in implementing solution in Financial services or B2B/B2C based digital marketing or insurance industry is preferred.
Experience in software design and implementation for moderate to complex systems.
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