Lead Salesforce Developer

About Us

Founded in 1992 in Dover, NH, Planet Fitness is one of the largest and fastest-growing franchisors and operators of fitness centers in the United States by number of members and locations. We have over 2,500+ stores in 50 states, the District of Columbia, Puerto Rico, Canada, Panama, Mexico, and Australia. 90% of Planet Fitness stores are owned and operated by independent franchisees.

At Planet Fitness, our unique mission has always been to enhance people's lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment. And we're proud of the amazing Planet Fitness team that supports our clubs and team members. They are comprised of dynamic, dedicated, and talented individuals who represent our values of integrity, transparency, passion, respect, and excellence (while having fun!) in everything they do.

Joining the PF family means being part of a company that cares about bettering the health and wellbeing of our communities. It means being a part of a supportive, engaging workforce with an inclusive culture that values diversity and creates an environment where everyone can feel they belong. It means encouraging professional growth and development. It means making true, lasting connections with your co-workers with celebrations, team building activities and engaging corporate events! It means creating a positive impact in our local communities through our Judgement Free Generation philanthropic initiative. It means being part of a brand that you can be proud of!

For the past 30 years, we've helped millions of people in their fitness journey and revolutionized the industry along the way. And we're just getting started!

Overview

The Lead Salesforce Developer is a thought leader who will design, develop, and implement technical solutions with both declarative and programmatic tools within a Salesforce instance used by both internal staff and our franchise business personnel. The Lead Salesforce Developer will contribute to and deliver on an evolving Salesforce strategic roadmap and will collaborate with cross-functional stakeholders across multiple departments within the organization. In this role, you will communicate effectively at all levels of the organization as well as translate complex technical solutions back to the business in an easy-to-understand manner. As part of a lean team, the ability to perform all roles across a project lifecycle is crucial to be successful. This includes basic project management skills in addition to developing and delivering quality work products. This is a hands-on role that requires prior technical experience with Salesforce.com and related cloud technologies.

For team collaboration purposes, candidates that currently reside in the Central or Eastern US time zones will be considered.

Responsibilities

General Development & Administration:

• Serve as the technical subject matter expert on the Salesforce Platform, including Service Cloud and Experience Cloud

• Responsible for all aspects of the project lifecycle: interpret business requirements, research, design, build, test, deploy, and maintain the most efficient and scalable solutions using the Salesforce technology stack

• Hands on design and development of custom solutions on the force.com platform specifically significant work in Apex, VisualForce, Lightning Web Components, SOQL, Aura, Triggers, Migration Tools, API integrations and custom Experience Cloud sites

• Develop logical and high-quality code which meets functional specifications along with technical requirements for reusability, maintainability, and scalability when appropriate

• Extensive experience creating and managing custom integrations, and deploying 3rd party applications (i.e. Avalara, Conga, DocuSign, Heroku, etc.)

• Expert level skillset in basic Salesforce Administration including declarative automation tools such as Flow, Process Builder, and Workflow Rules, along with custom objects, fields, page layouts, lightning record pages, formulas, validation rules, territory models, sharing rules, assignment and escalation rules, approval processes, reports, dashboards, profiles, roles, permission sets, field level security, email-to-case, and more

• Use Confluence to document technical components and business processes for all projects, including user guides, process maps, and other data architecture outlines where needed

• Interpret quarterly system releases and update departments to new functionality in partnership with the rest of the team

• Follow strict change management procedures to adhere to SOX requirements.

• Use Gearset for all deployments, applying all Apex code recommendations as they arise

• Ability to work off-hours and provide on-call support on a rare basis

• Collaborate with and mentor junior team members

Production Support:

• Assist team in managing support cases email-to-case queue

• Be a responsive and trusted support channel to both internal users and franchisees

• Proactively triage user requests, maintaining minimum service level agreements as defined by the Manager, Technology Solutions

• Quickly resolve automation errors

Qualifications

• Bachelor's degree in Computer Science or a related field

• Salesforce Platform Developer I Certification, required

• Salesforce Advanced Administrator Certification, preferred

• JavaScript Developer I or Experience Cloud Consultant, preferred

• 5+ years of experience designing, developing, and managing custom Salesforce solutions

• Proficient using an agile methodology to meet best practices of the SDLC

• Strong object-oriented development skills

• Experience working in a franchise business model, preferred

• Proficient in the Microsoft Office Suite of products

• Proven strong analytical, critical thinking, and problem-solving skills

• Demonstrates thought leadership, integrity and authenticity

• Extremely detail-oriented, efficient, and organized with an exceptional ability to establish priorities and objectives

• Excellent presentation and communication skills along with the ability to communicate effectively across all levels of the organization

• Able to establish and maintain effective, collaborative work relationships with diverse individuals, internally and externally

• Creative, progressive, thought leadership with the ability to influence at all levels of the organization

• Dedicated learner with a natural curiosity for consistent growth

• Exhibits comfort, ease, and flexibility working in an extremely fast-paced ever-changing, deadline-driven environment

• Cooperative team player with an upbeat, positive, "can-do" attitude!

• Available to work off-hours and provide on-call support as needed

Perks

• Remote work allowed for the right candidate

• Competitive salaries and comprehensive benefits package, including medical, pharmacy, dental and vision benefits

• Generous vacation/holiday pay

• Volunteer days off

• 401(k) Retirement

• Employee Stock Purchase Program

• Childcare reimbursement

• Pet care reimbursement

• Learning and development programs

• Discount programs, including vacations, theme parks, shopping, meal delivery services & much more

• Free Black Card membership and fun exercise incentives

• Company-sponsored social events

• Access to our private gym at headquarters, complete with locker rooms and Black Card area

• Delicious, healthy breakfast and lunch options served at our headquarters café

Note to Applicants: We have been made aware of an increasing number of hiring fraud schemes across numerous platforms. Planet Fitness never requires advance payments of any kind for computer equipment or any other purpose at the start of employment. Any request for you to provide payment information during the application process is part of a fraud scheme. Further, we recommend that you do not provide sensitive personal information (SSN, DOB, driver's license number) as part of the initial application process.

Responsibilities General Development & Administration: - Serve as the technical subject matter expert on the Salesforce Platform, including Service Cloud and Experience Cloud

• Responsible for all aspects of the project lifecycle: interpret business requirements, research, design, build, test, deploy, and maintain the most efficient and scalable solutions using the Salesforce technology stack

• Hands on design and development of custom solutions on the force.com platform specifically significant work in Apex, VisualForce, Lightning Web Components, SOQL, Aura, Triggers, Migration Tools, API integrations and custom Experience Cloud sites

• Develop logical and high-quality code which meets functional specifications along with technical requirements for reusability, maintainability, and scalability when appropriate

• Extensive experience creating and managing custom integrations, and deploying 3rd party applications (i.e. Avalara, Conga, DocuSign, Heroku, etc.)

• Expert level skillset in basic Salesforce Administration including declarative automation tools such as Flow, Process Builder, and Workflow Rules, along with custom objects, fields, page layouts, lightning record pages, formulas, validation rules, territory models, sharing rules, assignment and escalation rules, approval processes, reports, dashboards, profiles, roles, permission sets, field level security, email-to-case, and more

• Use Confluence to document technical components and business processes for all projects, including user guides, process maps, and other data architecture outlines where needed

• Interpret quarterly system releases and update departments to new functionality in partnership with the rest of the team

• Follow strict change management procedures to adhere to SOX requirements.

• Use Gearset for all deployments, applying all Apex code recommendations as they arise

• Ability to work off-hours and provide on-call support on a rare basis

• Collaborate with and mentor junior team members Production Support:

• Assist team in managing support cases email-to-case queue

• Be a responsive and trusted support channel to both internal users and franchisees

• Proactively triage user requests, maintaining minimum service level agreements as defined by the Manager, Technology Solutions

• Quickly resolve automation errors