Lead Sales Associate-Pt In North Jackson, OH

Dollar General Corporation North Jackson , OH 44451

Posted 6 months ago

Company Overview

At Dollar General, our customer is at the center of everything we do! We are a fast-moving Fortune 200 publicly-traded company with more than 13,000 stores and 14 distribution centers in 44 states, growing by hundreds of stores each year. We work in an energetic atmosphere that embraces innovation and teamwork. At Dollar General, you can see a clear and fast path to career growth and success. We are committed to attracting talented and motivated people who can advance our mission of "Serving Others." Let's Grow Together!

Job Details

GENERAL SUMMARY:

Function as a Cashier and/or Stocker and act in a lead capacity in the absence of the Store Manager or Assistant Store Manager. Assist in setting and maintaining plan-o-grams and programs. Provide exemplary customer service. Perform other duties as necessary to maximize profitability, customer satisfaction, and teamwork, while protecting company assets and reducing losses.

DUTIES and ESSENTIAL JOB FUNCTIONS:

  • Unload trucks according to the prescribed process for the store.

  • Follow company work processes to receive, open and unpack cartons and totes.

  • Stock merchandise; rotate and face merchandise on shelves and build merchandise displays.

  • Restock returned and recovered merchandise.

  • Order zones and drop shipment categories, following prescribed ordering practices, as assigned by the Store Manager.

  • Assist in plan-o-gram implementation and maintenance.

  • Assist customers by locating merchandise.

  • Bail cardboard and take out trash; dust and mop store floors; clean restroom and stockroom.

  • Greet customers as they enter the store.

  • Maintain register countertops and bags; implement register countertop plan-o-grams.

  • Operate cash register and flatbed scanner to itemize and total customer's purchase; bag merchandise.

  • Collect payment from customer and make change.

  • Clean front end of store and help set up sidewalk displays.

  • Help to maintain a clean, well-organized store and facilitate a safe and secure working and shopping environment.

  • Provide superior customer service leadership.

  • Follow company policies and procedures as outlined in the Standard Operating Procedures manual, Employee Handbook, and company communications.

  • Open and/or close the store under specific direction of the Area Manager.

In the Absence of the Store Manager or Assistant Store Manager:

  • Authorize and sign for refunds and overrides; count register; make bank deposits.

  • Assist in maintaining strict cashier accountability, key control, and adherence to company security practices and cash control procedures.

  • Monitor cash levels and make appropriate drawer pulls as directed by the Store Manager.

  • Monitor cameras for unusual activities (customers and employees), if applicable.

  • Supply cashiers with change when needed.

  • Complete all required paperwork and documentation according to guidelines and deadlines as assigned.

Qualifications

KNOWLEDGE and SKILLS:

  • Ability to perform mathematical calculations such as addition, subtraction, multiplication, division, and percentages.

  • Knowledge of cash handling procedures including cashier accountability and deposit control.

  • Ability to perform IBM cash register functions.

  • Knowledge of cash, facility and safety control policies and practices.

  • Effective interpersonal and oral & written communication skills.

  • Understanding of safety policies and practices.

  • Ability to read and follow plan-o-gram and merchandise presentation guidance.

WORK EXPERIENCE and/or EDUCATION:

  • High school diploma or equivalent and six months of supervisory experience (or related experience/training) preferred.

Relocation assistance is not available for this position.

Dollar General Corporation is an equal opportunity employer.


See if you are a match!

See how well your resume matches up to this job - upload your resume now.

Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Call Center Lead

Things Remembered, Inc.

Posted 5 days ago

VIEW JOBS 9/14/2018 12:00:00 AM 2018-12-13T00:00 Overview The Teammate in this role is responsible for leading a Team of Customer Experience Representatives to ensure that sales and shrink goals are met and service and quality levels achieved. This Teammate will function hands-on and will also be responsible for processing orders and responding to inquiries across all channels (Internet, Store, Rewards) as well as resolving customer complaints and handling various clerical/administrative duties. Responsibilities (Essential Functions) Principle Duties and Responsibilities (Essential Functions) * Provides daily direction and communication to Teammates so that calls are answered in a timely, efficient and knowledgeable manner. * Monitors individual, Team and Call Center performance to ensure that sales opportunities are maximized and service and quality levels achieved. * Communicates with Teammates to ensure they are fully informed of all new information related to products, procedures, customer needs and Company related issues, changes or actions. * Provides "in the moment coaching" as necessary and partners with the Customer Experience Manager and Supervisor to resolve employee relations or disciplinary matters. * Assists Customer Experience Supervisor and Manager with the daily operation of the Call Center to include releasing hold orders in all channels, monitoring OPUS alerts and ensuring all customers are contacted in a timely manner and attendance tracking. * Responds to and resolves customer compliments and complaints that are received via phone, fax, mail and e-mail. * Works closely with Production Team, expediting or clarifying orders as necessary, to ensure that customers receive their merchandise accurately and timely. * Utilizes order entry software to process orders that are received from a store Teammate or directly by the customer. These order requests are received by phone, fax, mail or via e-mail. * Maintains a high degree of accuracy when processing orders, requesting corrections, processing credits, submitting order change requests, etc. Completes all paperwork in a timely manner. * Responds to inquiries regarding order status, order changes, returns, billing, shipping charges, etc in an efficient and professional manner. * Maintains a high degree of product knowledge and maximizes each sales opportunity. * Builds relationships with customers by following up post sale to ensure customer satisfaction and places outbound calls to promote special sales events. * Produces required work results that meet established quality, productivity and selling standards. * Adapts to business needs through willingness to cross-train, adjust shift and performs other tasks as needed. Qualifications Job Qualifications * High school diploma or GED * One year Call Center experience * Supervisory experience preferred * Previous leadership/supervisory experience in a retail environment * Demonstrated ability to multitask, take ownership for results and communicate effectively across all levels of the organization (from Leadership to hourly Teammate) Things Remembered, Inc. North Jackson OH

Lead Sales Associate-Pt In North Jackson, OH

Dollar General Corporation