Lead Sales Associate Full-Time Job

DSW Shoes Miami , FL 33196

Posted 2 days ago

Req #: 80212

Location Name: Kendall 1 Plaza, Miami

Department: Stores

At DSW, we believe in the power of shoes. We understand shoes bring out something great from within, and since 1991 we've been helping everyone feel the rush of finding that perfect pair. So when you work for DSW, you become a part of all that. A family whose core values are comprised of passion, accountability, collaboration, and humility. You become one of us, You become a Shoe Lover!

General Summary:

The Lead Sales Associate is responsible for supporting the management team by demonstrating selling behaviors and oor and/or cash wrap leadership, promoting a positive work environment and executing operational processes and objectives in compliance with company standards and policies. Their primary role is to support the Sales Floor in the role of the MOD or as a leader at the cash wrap. The Sales Lead position is considered a key holder role.

Reports To: Store Manager

Essential Duties and Responsibilities:

  • Assists store management in all sales floor and cash wrap operations.They act as a leader by ensuring that associates maintain an organized area and provide excellent customer service. They are responsible for monitoring for adherence to all applicable policies.

  • Leads others to ensure customers experience service that is friendly, helpful, knowledgeable and efficient, through modeling the applicable selling and customer service behaviors.

  • Creates a culture of promoting DSW loyalty program amongst associates, and customers. Ensures all associates are providing the benefits of the DSW loyalty program to every customer.

  • Handles complex customer service situations with a sense of urgency and escalates service issues when appropriate.

  • Supports sales floor and/or cashier training

  • Serves as sales floor MOD in the absence of store management.

  • Accountable for cash office operations including, but not limited to, opening and closing all registers, maintaining accurate count of cash, ordering change, preparing deposits, performing approved key turns and auditing all register paperwork.

  • Ensures areas are clean and well-stocked at all times.

  • Audits active holds and ensures that they are maintained to company standard. This includes auditing location information and updating as necessary.

  • Assigns primary and secondary roles for associates during high and low traffic to ensure efficiency

  • Partners with Manager on Duty (MOD) to accommodate cashier breaks

  • Performs all other Sales Associate duties within the store

  • Actively participates in daily team Huddles and ongoing training

  • Maintains a clean and organized store.This includes, but is not limited to, picking up trash in the aisles, returning shoes back where they belong according to DSW standards, cleaning the associate break room and restrooms, vacuuming the store, cleaning mirrors, cleaning the front walkway/stoop of the store, and any other housekeeping items deemed necessary.

  • Other Duties - Performs other duties as assigned by the Store Manager or other supervisors.

  • Regular, in-person attendance

Required Skills and Competencies:

  • Excellent organization and verbal communication skills

  • Proven ability to train and motivate others

  • Excellent customer service and problem solving skills

  • Demonstrate an elevated degree of professionalism

  • Excels in all essential sales associate skills and responsibilities

  • Proficient in use of technology to include mobile point of sale, computer, register

  • Must be available to work a flexible schedule including nights, weekends and holidays

  • Completion of all required Shoe Lover Training and Module 1 of MOD Training

Experience:

  • Minimum of 2+ years' sales/ customer service experience with a retailer that offers BOPIS (Buy online Pick up in Store or Ship from Store) and Customer Loyalty program

Preferred Qualifications:

  • Experience in high-volume retail environment preferred

Education:

  • Minimum H.S. Diploma or Equivalent
Find your dream job anywhere
with the LiveCareer app.
Download the
LiveCareer app and find
your dream job anywhere
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Full Time Sales Associate

La-Z-Boy, Inc.

Posted 3 days ago

VIEW JOBS 6/20/2018 12:00:00 AM 2018-09-18T00:00 Job Description BASIC FUNCTION: Responsible for creating sales utilizing exceptional customer service and knowledge of the La-Z-Boy selling process, products and services. Strive to create long-term customer relationships that will lead to increased sales and profitability. Develop awareness of interior design through practical experience, observation and interaction with a La-Z-Boy Designer. KEY RESPONSIBILITIES; Drives Sales * Contribute to store sales goals by selling furniture, accessories and services offered by La-Z-Boy * Team with Store Manager, Sales Manager, Designer, and Associates to promote the Design program and drive overall store sales * Assist the Designer to achieve established Design program sales goals * Consistently execute the La-Z-Boy selling process and strive to provide a favorable experience to all customers. * Develop and utilize sales skills and principals including approach, rapport building, needs discovery, customized portfolio presentations, answering objections, closing, follow-up, after sale service and continuing contact with all previous and potential customers * Maximize store promotions, marketing initiatives, and grassroots programs * Maintain strong knowledge of features and benefits of existing and new product line * Meet or exceed established goals as set by management Customer Focus * Provide the highest level of customer service to all current and future customers * Ensure that each La-Z-Boy customer has an informative and positive experience by using good customer service skills and knowledge of products, while following the company selling process * Effectively use Podium to ensure customer satisfaction and future follow-up * Make sound business decisions to deliver customer satisfaction and promote team environment * Provide store support to incoming phone calls and emails * Assist in handling customer issues and/or complaints. Provide appropriate solutions and alternatives to the customer to achieve a satisfied experience * Escalate unresolved issues to Store Manager, if not available then Sales Manager or Designer People * Maintain a positive working relationship with all store associates Sr. Sales Associate: * Train, coach and develop sales associates on La-Z-Boy product knowledge and selling process/skills to achieve store sales goals * Help promote and champion a culture of sales and service Operational Excellence * Assist with maintenance of the overall visual appearance of store, this includes but is not limited to assist to maintain floor and/or showroom displays, tagging of products and accessories, maintaining accessory catalogs and design center fabrics, floor moves, and maintaining general store cleanliness * Adhere to general store operational procedures and guidelines * Accurately complete order information, collect deposits and fees, keep orderly customer records, and research customer payments and deliveries * Responsible to accurately complete the daily On-Point system log * Show a sense of urgency, enthusiasm and excitement with the store team and customers * Maintain adequate knowledge of company standards, product knowledge and internal processes and systems * Consistently schedule deliveries with customers * Other duties as assigned Sr. Sales Associate: * Responsible for opening and closing of the store * MOD responsibilities as assigned by management * Extended RMS access including override approval MINIMUM JOB REQUIREMENTS: * Previous selling experience and ability to close a sale strongly preferred * Excellent communication, customer service skills, and organizational skills * Strong interpersonal skills to effectively communicate, build rapport, and positively influence * Demonstrated persuasion and negotiation skills * Ability to effectively manage time and conflicting priorities * Ability to effectively and productively with others as a team * Ability to work the schedule and hours dictated by business needs * Ability to work evenings, weekends and holidays as required * Initiative to meet assigned goals, missions and objectives and motivated to achieve more * Strong attention to detail * Proficient in the use of Microsoft Office, including Word, Excel, Outlook and PowerPoint Sr. Sales Associate: * High School Diploma or equivalent is required. Bachelor's in Business or related field is preferred Internal Candidates Interested in Senior Role: * Platinum Certified SUPERVISORY RESPONSIBILITIES: None La-Z-Boy, Inc. Miami FL

Lead Sales Associate Full-Time Job

DSW Shoes