Lead Sales Aesthetician

Lead Sales Aesthetician - Macy's

Essential Duties and Responsibilities

• Customer Service-

• Coach and lead the team in all below aspects of Customer Service, Results, and Teamwork.

• The customer is the Company's number one focus, and all employee actions are to reflect this priority.

• Greet customers within 10 seconds or less, always maintaining high energy on the floor.

• Demonstrate and sell Benefit products.

• Build and maintain great customer relationships and actively recruit new clients.

• Safeguard and keep all customer information confidential; all customer information is the property of the Company and Retailer.

• Effectively communicate with customers, co-workers, all Benefit related personnel and appropriate Retail partners.

• Cultivate positive working and team relationships with all levels at our Retail Partners.

• Ensure customer understands and signs service release form.

• Perform only Benefit approved and trained services offered on service menu to Benefit quality standards to ensure customer satisfaction.

• Recommend additional services to determine and meet customer needs.

• Keep accurate client records on online booking.

• Rebook appointments for return services.

• Results-

• Achieve daily/ weekly/ monthly individual service and product goals.

• Grow individual and team services and product SPH.

• Sell and recommend products with each service.

• Teamwork-

• Promote a professional, respectful, fun and gossip free environment for customers and employees.

• Be on time and ready to work all shifts.

• Act professionally, ethically and with integrity, always using good judgment.

• Help maintain clean and safe sales and stock areas.

• Ensure compliance with all Company and Retailer policies and procedures.

• Coach and develop Aesthetician team to achieve greater performance with regular and consistent feedback, monthly My Journey So Far delivery, and assisting in yearly PCR delivery.

• Assist supervisor in the recruiting and hiring of all Aestheticians.

• Perform new hire inductions and training for Aestheticians.

• Assist supervisor in the completion of all supply, payroll, scheduling, and other operational duties as assigned.

Requirements

Able to perform the following physical duties including, but not limited to

• Continuous standing/ walking for a minimum of 8 hours.

• Unpack and lift boxes up to 40lbs.

• Continuous bending of neck, arms, torso and legs for a minimum of 8 hours.

• Stock and fill shelves, drawers, and Clean all Brow Bar areas and elements.

• Work in a fragrance filled environment.

• Physical contact with clients/ customers.

• Maintain compliance with State Board of Barbering and Cosmetology and State Board of Health rules and regulations.

• Consistent and reliable Accurate use of timekeeping system.

• Perform all other duties as assigned.

• Qualifications-

• Maintain and display a valid state issued aesthetician, cosmetology or waxing The employee is responsible for any fees, additional training and/or renewals needed as a requirement.

• Proven strong retail sales and/or service history.

• Flexibility regarding work hours; ability to work nights, weekends, and some holidays.

• Initiate and manage change in a positive manner.

• Comfortable and competent at services and make-up application.

• Strong communication skills.

• Adept at problem solving.

• Flexible and adaptable to customer needs.

• This position requires that the final candidate to successfully pass an E-Verify check.

The target salary range for this position is $17.50/hr - $21.50/hr. The actual salary offered will depend on a variety of factors, which may include, as applicable, years of relevant experience; certifications or other professional licenses held; other legitimate, non-discriminatory business factors specific to the position; and the geographic location in which the applicant lives and/or from which they will perform the job. This position is eligible to earn a sales incentive bonus and/or commission. This position is also eligible for the following benefits, including but not limited to: comprehensive health, dental and vision plans; a 401(k) plan with employer matching, various paid time off programs; employee discount/perks; life insurance; disability insurance; flexible spending accounts.