Lead Route Technician

JOB TITLE

Lead Route Technician

DEPARTMENT

Collections

FLSA CLASSIFICATION

Non-Exempt

EFFECTIVE DATE

March 3, 2022

ABOUT ACCEL ENTERTAINMENT

Accel Entertainment is the largest Gaming Terminal Operator in the country. We provide slot machines, redemption terminals, and amusement devices (pool tables, juke boxes, dart boards, etc.) to bars, restaurants, convenience stores, truck stops, and fraternal and veteran establishments across the country. Our focus is providing unmatched customer support, guidance, and compliance expertise so our partner establishments can grow their businesses and generate more revenue.

SUMMARY

The primary responsibilities of this position include, but are not limited to, delivering, and picking up cassettes and cans from customer locations and ensuring smooth customer transactions. The route positions require the enforcement of rules to protect the employees and customers, as well as the safety of persons in the vehicle, and at the location of our customers.

DUTIES AND RESPONSIBILITIES

• Continue to meet the duties and responsibilities of a Route Technician

• Help train new employees with VGT and RT processes

• Extensive knowledge of the working components of VGTs and RTs

• Effectively communicate with Route Supervisor any issues seen on route and improve route efficiencies

• Lend support to other regions when staffing needs arise

• Help support Route Supervisor by answering team member questions, helping with, and overseeing quality and Standard Operating Procedure compliance

• Feedback to Route Technicians must be in line with department objectives

• Coordinate with Route Supervisor on best practices and continuing expectations

• Other duties as assigned

QUALIFICATIONS

• Minimum of 21 years of age

• Valid driver's license and maintenance of satisfactory driving record

• Ability to lift/push at least 65 pounds throughout the workday

• Excellent ethics, integrity, and customer service

• High attention to detail, professional demeanor, and ability to work independently

• Ability to adapt and understand working components of machines and provide Level 1 service while on site

• Minimum of 1 year with Accel Entertainment as a Route Technician

• Ability to obtain and/or maintain a Terminal Handler's License from the Illinois Gaming Board

PHYSICAL DEMANDS AND WORK ENVIRONMENT

• Frequently required to stand, sit, walk, talk, and hear

• Continually required to utilize hand and finger dexterity; including calculating figures and amounts and use of a keyboard

• Frequently required to climb, balance, bend, stoop, kneel, or crawl

• Frequently required to lift/push cargo or warehouse material up to 65 pounds

• Specific vision abilities required for this job include close, distance, and peripheral vision, depth perception, and ability to adjust or focus

• Exposure to moving mechanical parts and outside weather conditions

• Noise level in the work environment is usually moderate

The above is intended to describe the general content of, and requirements for, the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities, or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.