CTS Lead Resource Management Specialist Audit & Assurance
Our mission for Resource Management is to optimize deployment of our workforce by assigning our professionals to roles that satisfy the needs of our external clients, develop our people, and support our strategic business priorities.
Work you'll do
Resource Management (RM) is the science and art of efficient and effective deployment and re-deployment of the Firm's resources as and when they are needed. The goal of the RM function is to proactively engage with practitioners, gain meaningful understanding of their skills, experience and aspirations and identify the right opportunities for them. This individual will be responsible for managing resources for Audit & Assurance.
Optimize utilization across the assigned practitioner population by making staffing decisions in support of the deployment strategy for the business or practice area
Propose assigned practitioners with current or near-term availability to project assignments that align with their skills, professional goals, and/or staffing preferences
Own and manage resource requests for assigned practice area by validating requirements, searching for candidates, and presenting candidates for consideration
Support resource management teammates in filling their open resource requests by proposing candidates and responding to requests for information promptly
Advise projects on how best to navigate and engage in the resource management processes, and make recommendations for improved outcomes
Utilize all available RM tools and Deloitte resources to identify candidates and develop creative staffing solutions for open resource requests
Develop and maintain relationships with key practice and industry leaders, and leverage these relationships to maximize deployment opportunities for assigned population
Resolve staffing conflicts to the satisfaction of all parties, which may include identifying creative staffing alternatives and negotiating with projects and practitioners
Influence project managers and practitioners to accept an alternate staffing outcomes by articulating the value and long-term or "big picture" benefits
Escalate sensitive or high-risk staffing situations to RM and/or business leadership, as appropriate
Actively maintain one-on-one relationships with assigned practitioners in order to develop detailed understanding of practitioner goals and preferences, as well as to provide deployment-related career coaching
Maintain understanding of key resource management metrics and how these metrics impact practice financial performance
Effectively utilize RM Information Services team to optimize Resource Manager time, maximize productivity, and ensure an exceptional customer experience
Collaborate with RM Information Services team to confirm practitioner schedule details and collect schedule changes
Collaborate with RM Information Services team to manage practitioner compliance with schedule confirmation, variance, resume, and skills requirements
Collaborate with RM Information Services team to provide representative resumes or other resource management-related information in support of sales or proposal activities
Support ongoing CTS resource management initiatives, as available and needed
RM Tools, RM Data Management, and Other Deloitte Technology
Maintain high level of proficiency in all resource management tools and relevant Deloitte technology resources
Maintain detailed knowledge of RM reporting capabilities and leverage shared RM reporting team for the production of all reports
Collaborate effectively with RM IS team to ensure that schedule and resource request data (GSS, GSS Web, and/or StaffTrak) is current, complete, and accurate at all times
Knowledge of Our Business
Maintain an understanding of the business, markets, and service offerings within assigned FSS and across Deloitte
Maintain detailed knowledge of the practitioner skills profiles in the assigned FSS
Maintain knowledge of other business areas in the firm that are relevant to the skills and experience of assigned practitioner population for the purposes of cross-staffing
Maintain knowledge of the project pipeline in assigned practice area in order to manage available resources and advise on future supply and demand
Proactively review staffing data for assigned population and develop meaningful insights on trends, forecast, opportunities for improvement, and areas of concern
Collaborate with RM leaders and Deployment Advisors to provide practice leaders with resource management insights and recommendations
Collaborate effectively with Business Advisor and other CTS organizations to provide seamless Talent support to the business, including:
Advisor Organization (Business & Deployment Advisors)
Actively and promptly share relevant project- and practice-level resource management information and insights with Business and Deployment Advisors, as necessary and appropriate
Collaborate with the Business and Deployment Advisors to implement deployment-related aspects of various Talent programs
Recruiting (Acquisition & Mobility)
Provide input to recruiting order board based on current and expected future demand
Provide input on potential fit and deployment options for campus and experienced hire candidates, as needed
Collaborate with recruiting team to provide a smooth onboarding and first deployment experience to our new hires
Learning & Development
Maintain knowledge of relevant learning programs for assigned practitioner population
Recommend appropriate and relevant training to support practitioner and business goals, including cross-training opportunities to increase utilization
Communicate with project leadership and counselors on practitioner performance and career goals
Participate actively in the performance management process by providing relevant input on practitioner participation in the staffing process, compliance with administrative requirements, utilization, and other performance considerations.
Collaborate with Finance Managers on forecasting and other analysis, as needed
Provide Finance Managers with all relevant utilization, project, and practitioner information that may impact financial forecasting
The mission of Core Talent Services (CTS) improves efficiencies and operational excellence, deliver strategic and transactional services, institutionalize operations efficiencies and quality and enhance ability to scale and reduce cost structure. CTS focus on delivery of both strategic and transactional services, either directly for the businesses or in support of the Business Advisors and Centers of Excellence (CoEs).
BA or BS undergraduate degree
Minimum of 6 years of experience
Strong critical thinking, analysis, and problem-solving skills
Strong conflict resolution skills, including the abilities to negotiate and influence others
Strong written and oral communication skills
Ability to manage and resolve complex and sensitive situations
Ability to multitask and prioritize tasks appropriately
Ability to work both independently and collaboratively with large teams
Ability to manage confidential information appropriately and professionally
Strong competency in core professional skills, especially: attention to detail, responsiveness, follow through, flexibility, initiative, and tact
Strong proficiency with MS Office tools: Excel, Word, PowerPoint, Outlook
How you'll grow
At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there's always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.
At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.
Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte.
Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte's impact on the world.
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As used in this posting, "Deloitte" means Deloitte Services LP, a subsidiary of Deloitte LLP. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.
Deloitte will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance where applicable. See notices of various ban-the-box laws where available. https://www2.deloitte.com/us/en/pages/careers/articles/ban-the-box-notices.html
Requisition code: E20NATSSPEDD112-HRL4
Deloitte & Touche L.L.P.