Lead Residential Concierge - Coral Gables, FL

Overview

Titan Hospitality, one of the fastest-growing privately-held hospitality service providers in the country. Visit us at https://titan-security.com/services/titan-hospitality/ to learn more!

WHO YOU ARE:

A passionate, creative and caring service professional with a love for hospitality.

YOUR EXPECTATIONS:

• A career opportunity that matches your passion for excellence.
• A position where you can grow, learn and develop a career.
• A position where you are appreciated for your contributions, receive competitive salary, and excellent benefits.

Please Note: We are excited you are applying with Security Group! We are looking forward to getting to know you better so prior to scheduling an initial interview we may request you to complete a short assessment that will give us more information about you. Once a recruiter reviews/selects your application, be on the lookout for a text and an email from HireVue. Make sure to click the link in the email/text to complete the assessment. We are looking forward to hearing more about you!

Responsibilities

THE ROLE:

• Greeting, welcoming and engaging with residents in a luxury residential setting.

• Lead a team a concierges. (Coaching, training & mentoring)

• Provide administrative support to the property manager as needed.

• Maintain front desk appearance, cleanliness, and efficient operational look.

• Receive, sort and distribute daily mail and deliveries.

• In addition you will maintain a safe environment by completing access control, monitoring cameras, conducting patrols and responding to incidents and emergencies.

YOUR TALENTS:

• Strong service skills to provide a high level of customer service to residents and guests.

• Conflict resolution skills to ensure even in delicate situations you can provide a special level of care.

• Relationship building skills, to build bonds with colleagues, residents, clients and leadership.

• Dedication, to your team to arrive on time and work collaboratively.

• Curiosity and interest in your city to maintain a thorough knowledge of the surrounding area.

Qualifications

We invite those to apply who are prepared to excel in this hospitality, customer service forward setting. In addition to a spirit for service, our suggested qualifications include:

• Experience: 2 year in a hospitality-focused environment (such as hotel front desk receptionist, concierge, guest service) 1 Year in a leadership role in same type of environment.

• High School diploma or general education degree (GED).

• Other Qualifications:

• Must be at least 18 years of age.

• Able to pass pre-employment drug screen and criminal background check.

• Able to meet physical essential functions of the job, which can include lifting 50+ lbs., completing foot patrols.

Pay and Benefits for Lead Concierges:

• $20 / hour

• Paid time off and paid holidays

• Medical and Dental insurance

• Opportunities for career growth and promotion

• Skills-enhancing training

EOE/M/F/D/V

#HP