Lcnb National Bank Monroe , OH 45050
Posted 2 weeks ago
Position Description
Lead Relationship Banker
Identifying Information:
Department: Branch Operations
Reports To: Branch Manager
Location: Branch
Status: Full-Time Hourly Non-Exempt
Bank Operation Hours: M-Th 8:15-5:15, Friday 8:15-6:15, Saturday 8:15-1:15
Position Purpose: Provides superior and quality service to our customers. This position requires a broad knowledge of all bank products, services and general operations. Responsible for ensuring all functions performed on the teller line are compliant and adhere to regulations and company procedures.
Essential Duties and Responsibilities
Oversees the daily operations of the teller line
Assist customers by accurately and efficiently processing transactions, such as deposits, withdrawals or payments
Identifies and resolves customer servicing issues or account discrepancies
Serves as primary troubleshooter for complex problems
Coaches, mentors and leads teller line by example
Ensure compliance with all internal controls and established policies and procedures
Promote and advise on the bank's products and services
Maintain a position of trust and responsibility by keeping all customer business confidential
Identify referral opportunities and make relevant referrals
Communicate effectively with other team members and other areas of the bank
Skills/Competencies
Managing multiple priorities
Interpersonal skills
Coaching others
Strong computer skills
Strong written and verbal communications skills
Cash handling
Problem solving
Accuracy and attention to detail
Customer focused
Strong leadership and team building skills
Education/Experience
High School Diploma or GED equivalent required
Leadership/Management/Supervision Education and/or Experience (preferred)
Customer service experience (preferred)
Cash handling experience (preferred)
Working Conditions
Must be able to remain in a stationary position 50% of the time
Occasionally move/traverse to access files and equipment
Constantly operates a computer and other office productivity machinery, such as a phone, calculator, copy machine, scanner and computer printer
Ability to think, reason and communicate clearly
The ability to observe and identify details at close range
Occasionally moves coin bags weighing up to 50 lbs.
Occasionally will need to travel up to a 30-mile radius
Incumbent must be able to perform the essential functions of the position with or without reasonable accommodations.
Lcnb National Bank