Lead Recovery Specialist

Bridgestone Corporation Brook Park , OH 44142

Posted 2 months ago

Recovery is looking for an entry-level leadership candidate who demonstrates the following qualities:

  • Teamwork Works efficiently with others on projects or towards a common goal

  • Communication and Interpersonal Skills Able to communicate effectively with others and get along with a variety of personalities

  • Analytical Skills Able to recognize problems, distill and define the pertinent issues, and determine and propose effective solutions

  • Dependability and a Strong Work Ethic Demonstrates dependability, responsibility, and consistency in job performance

  • Maturity and a Professional Attitude Demonstrates poise, maturity and professionalism

  • Adaptability and Flexibility Able to expand and change with the department; make quick decisions when things don't go as planned; able to multi-task and quickly move from one function to another

  • Initiative and Motivation A self-starter who is not afraid to take action or responsibility

  • Personal Development Shares the company's values and contributes to its long-term growth. Aspires to grow and is interested in developing a career.

  • Creativity and Intelligence Thinks of new ways to accomplish tasks

Credit First National Association is a private label credit card bank and the consumer credit division of Bridgestone Americas. The Bridgestone Americas family of enterprises, including CFNA, is comprised of more than 50 production facilities and 55K employees throughout the Americas. We provide the consumer credit solution for the Firestone Complete Auto Care, Tires Plus, and Wheel Works brands, in addition to customized retail credit services for more than 8,000 other tire and automotive retailers nationwide. With competitive interest rates, generous credit limits, and promotional financing, our 4.6 million cardholders enjoy greater purchasing power and financial peace of mind.

At our office in Cleveland, OH, more than 300 professionals gather each day to run a successful private label credit card program. We invest in our community and strongly believe that meaningful commitment to a wide variety of philanthropic organizations builds a better world and a brand that makes us proud.

  • Assists the Recovery Supervisor in training and development of new and established Recovery Specialists through one on one coaching, phone monitoring and audit trail reviews to improve individual performance

  • Handles escalated customer calls/questions/complaints

  • Contributes to achievement of departmental goals by providing collection support

  • Assists Supervisor in leading and communicating change through proper communication methods

  • Maintains and improves quality results by following standards and recommending improved policies and procedures

  • Monday to Friday schedule with intermittent Saturdays


  • years of experience, education, specific systems and credentials needed


  • 2+ years Collection/Call Center experience

  • Demonstrated skills in collection practices and the achievement of goals

  • Exemplify the company's core values

  • Strong understanding of federal regulations related to credit and collections

  • Strong verbal and written communication skills

  • Listening and Negotiation Skills

  • Maintains a commitment to achieving goals


  • Associate's degree or higher

Bridgestone is proud to be an Equal Employment Opportunity / Affirmative Action employer. It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law.

Employment Eligibility

If hired, a Form I-9 Employment Eligibility Verification must be completed at the start of employment. Temporary work authorization or the need for sponsorship may disqualify you from employment.

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Lead Recovery Specialist

Bridgestone Corporation