Provides efficient, effective, quality customer service through a variety of general office duties including scheduling, taking messages, checking patients in and out, entering charges, collecting payments, and entering information into computer. Serves as a liaison between the Supervisor, Reception Services and other receptionists, communicating policy and procedure and assisting in workload distribution. Provides EPIC computer entry and support for physician scheduling.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Greets patients in a prompt, courteous and helpful manner.
Checks in patients, verifies and updates information in EPICsystem.
Receives payments from patients, issues receipts, reconciles daily cash and charge terminal.
Answers multipletele phone lines, screens calls, takes messages, and accurately directs calls to appropriate recipient.
Provides overall direction, training and support for other receptionists.
Attends to patients in waiting area and ensures they are seen in a timely manner or are promptly notified of unexpected delays.
Makes appointments and answers inquiries.
Serves as a team leader, fostering teamwork and emphasizing customer service to assure quality patient care.
Reports potential reception problems to supervisor and suggests solutions.
Checks patients out, performs chargeentry procedures and collects payment if applicable. Rotates too their locations as necessary to perform reception duties.
Attends meetings as required, distributes communication in an efficient andtimely manner.
Performs other projects and duties as related to department objectives.
Supervises work performed by department and may delegate work to staff members. Counsels and coaches the team by guiding, directing, motivating, and mediating conflict resolution.
Assists with staff development, new employee orientation, and training. Monitors and ensures staff compliance with policies and procedures.
Maybe responsible for performance evaluations as required by HumanResources.
Responsible for managing the schedule, timekeeping, and payroll if necessary.
All other duties as assigned.
KNOWLEDGE SKILLS AND ABILITIES:
To perform this job successfully, an individual must be able to perform each essential duty satisfactory. Organizational skills are essential to prioritize daily work. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.
Must be able to get along with others, to be a team player, to accept constructive criticism from your supervisor and be able to follow work rules.
Maintains strictest patient confidentiality.
Must be able to get along with others, be a team player, accept feedback from others and be able to follow work rules.
EDUCATION and / or CERTIFICATION/LICENSURE:
Medical office experience preferred.
Experienced in staff role and history of good performance
ABOUT DUPAGE MEDICAL GROUP
Join one of the fastest-growing healthcare teams in Chicagoland and experience what superior care and innovation is all about. DuPage Medical Group is the largest independent, multi-specialty physician group in the state, providing physician-directed healthcare focused on quality, efficiency and access. Our team is comprised of more than 600 experienced physicians and 4,000 dynamic individuals who work collaboratively to transform healthcare for the thousands of patients we serve each day. We seek candidates who can help fulfill our mission to enhance the well-being of the patients we serve by providing the highest quality medical care available.
Dupage Medical Group