Lead Public Safety Telecommunicator

Position Details

Position Information

Recruitment/Posting Title Lead Public Safety Telecommunicator Job Category AFSCME 1761 (COLT) Department IPO-Rutgers Police-New Bruns. Overview

The Division of Institutional Planning & Operations (IP&O) employs a workforce of approximately 2,700 staff, represented by 15 collective negotiations agreements, and is responsible for institutional strategic initiatives and operations, which encompasses an expansive range of comprehensive service and business operations across the State of New Jersey. These include planning and construction, facilities, public safety and emergency operations, environmental health and safety, transportation, housing, and auxiliary/retail operations.

Posting Summary

Rutgers, The State University of New Jersey, is seeking a Lead Public Safety Telecommunicator for the Division of Institutional Planning & Operations (IP&O). Under direction, a Lead Public Safety Telecommunicator leads, oversees and participates in the more complex and difficult work of staff responsible for performing a variety of duties involved in answering, processing, prioritizing, and dispatching incoming emergency and non-emergency calls for service using a computer-aided dispatching system. A Lead Public Safety Telecommunicator is an essential part of the Public Safety team that receives calls from the public concerning law enforcement, fire, or medical emergencies; serving as the vital link between emergency personnel in the field and the public. Based upon information provided by either the caller or field personnel (police, fire or EMS); the Lead Public Safety Telecommunicators evaluates the situation and decides which services to utilize by relaying instructions, asking questions, and obtaining pertinent information.

Among the key duties of this position are the following:

• The Lead Public Safety Telecommunicator will notify the appropriate field personnel of where to respond via radio while providing pertinent information about the call for service while entering data into the computer-aided dispatch system.

• This position requires dedicated personnel that have the ability to handle and manage emergency situations, work within a fast-paced environment, and have the ability to multitask, and perform the most difficult and responsible types of duties assigned to public safety telecommunicators including providing lead supervision to assigned staff in the absence of a Communications Dispatch Supervisor, performing the more technical work of the unit, and providing administrative support to dispatch operations.

• Employees at this level are required to be fully trained in all procedures related to their assigned area of responsibility, and to act as Communications Training Officers for newly hired public safety telecommunicators, ensuring that key metrics are met during the training period, and that daily observation reports, following established APCO standards for evaluation are met.

Position Status Full Time Hours Per Week Daily Work Shift Work Arrangement FLSA Nonexempt Grade 20 Position Salary Range 20 (AFSCME 1761 Scale) Annual Minimum Salary 49673.920 Annual Mid Range Salary 58595.210 Annual Maximum Salary 67880.570 Standard Hours 40.00 Union Description AFSCME - Local 1761 COLT Payroll Designation PeopleSoft Benefits

Rutgers offers a comprehensive benefit program to eligible employees. For details, please go to http://uhr.rutgers.edu/benefits/benefits-overview.

Seniority Unit Terms of Appointment Staff - 12 month Position Pension Eligibility PERS

Qualifications

Minimum Education and Experience

• High/vocational school diploma or equivalent, plus a minimum of four (4) years' experience working as a Public Safety Telecommunicator.

Certifications/Licenses

• Must possess the following certifications/training: Basic Telecommunicators Course, Emergency Medical Dispatch, and American Heart Association Provider B OR American Red Cross Community CPR-Basic Life Support.

• Certified Training Officer or must obtain certification within 90 days of appointment.

Required Knowledge, Skills, and Abilities

• Must possess strong communication skills including intermediate typing skills.

• Must be able to function efficiently under stress, extreme pressure and/or emergency situations while handling several functions simultaneously.

• Ability to read/understand current telecommunications organizational structure, policies, procedures, programs, practices, terminology, and services; to include the ability to understand and follow oral and written instructions.

• Must adhere to all departmental directives.

• Occasional training days are required.

Preferred Qualifications Equipment Utilized

• Communications equipment (computer-aided dispatch equipment, telephones and radios).

Physical Demands and Work Environment

• Required to work holidays, weekends, and mandatory overtime.

Special Conditions

• Must successfully pass all required pre-employment testing (medical, psychological, vision and hearing).

• Must successfully pass an RUPD background investigation.

Posting Details

Posting Number 24ST0845 Posting Open Date 04/11/2024 Special Instructions to Applicants

Message to AFSCME Local 1761 (COLT) members ONLY: To apply, an application or resume must be submitted no later than 9:00 a.m. on Friday, 4/19/2024. Although AFSCME Local 1761 (COLT) members have priority consideration, outside applications are accepted as well.

Regional Campus Rutgers University-New Brunswick Home Location Campus College Ave (RU-New Brunswick) City New Brunswick State NJ Location Details

Pre-employment Screenings

All offers of employment are contingent upon successful completion of all pre-employment screenings.

Immunization Requirements

Under Policy 100.3.1 Immunization Policy for Covered Individuals, if employment will commence during Flu Season, Rutgers University may require certain prospective employees to provide proof that they are vaccinated against Seasonal Influenza for the current Flu Season, unless the University has granted the individual a medical or religious exemption. Additional infection control and safety policies may apply. Prospective employees should speak with their hiring manager to determine which policies apply to the role or position for which they are applying. Failure to provide proof of vaccination for any required vaccines or obtain a medical or religious exemption from the University will result in rescission of a candidate's offer of employment or disciplinary action up to and including termination.

Affirmative Action/Equal Employment Opportunity Statement

It is university policy to provide equal employment opportunity to all its employees and applicants for employment regardless of their race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, pregnancy, gender identity or expression, disability status, liability for military service, protected veteran status, affectional or sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing), or any other category protected by law. As an institution, we value diversity of background and opinion, and prohibit discrimination or harassment on the basis of any legally protected class in the areas of hiring, recruitment, promotion, transfer, demotion, training, compensation, pay, fringe benefits, layoff, termination or any other terms and conditions of employment. For additional information please see the Non-Discrimination Statement at the following web address: http://uhr.rutgers.edu/non-discrimination-statement

Supplemental Questions

Required fields are indicated with an asterisk (*).

• Are you currently a member of AFSCME 1761 (COLT)?

• Yes

• No

• Do you have a minimum of a High/vocational school diploma or equivalent, plus a minimum of four (4) years' experience working as a Public Safety Telecommunicator?

• Yes

• No

• Do you possess the following certifications/training: Basic Telecommunicators Course, Emergency Medical Dispatch, and American Heart Association Provider B OR American Red Cross Community CPR-Basic Life Support?

• Yes

• No

Applicant Documents

Required Documents

• Resume/CV
• Cover Letter/Letter of Application

Optional Documents

• Certifications/Licenses