Lead Project Manager, Production Print And Mail Operations

Ricoh Americas Corporation Parma , OH 44129

Posted 2 months ago

POSITION PROFILE

Manages a group of Customer Liaisons, Conversion Project Specialists and Project Mangers. Along with the Manager of Technology Support and the Operations Management teams, oversees projects in the production print and mail environment, which often requires considerable resources and high levels of functional integration. Interfaces with all areas affected by the project including, customers, operations, engineers, end users, and vendors. Ensures adherence to quality standards and reviews project deliverables. May communicate with company executives regarding the status of specific projects. Requires management of remote employees working from other Ricoh facilities.

JOB DUTIES AND RESPONSIBILITIES

  • Oversee the RICOH PPM (production print and mail) Project Managers, Conversion Project Specialists and Customer Liaisons (Project Management Team).

  • Actively participates and collaborates with Account Managers in pre-sales activities to determine customer requirements, set customer expectations, and develop pricing proposals and statements of work.

  • Reviews project proposal to determine time frame, funding limitations, procedures for accomplishing project, staffing requirements, and allotment of available resources to various phases of project.

  • Establishes work plan for each phase of project and arranges for recruitment or assignment of project management team.

  • Confers with project management team to outline work plan and to assign duties, responsibilities, and scope of authority.

  • Directs and coordinates activities of project management team to ensure project progresses on schedule and within prescribed budget.

  • Prepares status reports and modifies schedules or plans as required. Prepares project reports for management, client, or others. Ensures that the proper scheduling allows for national coverage of Ricoh's customer and operational footprint.

  • Confers with project management team to provide technical advice and to resolve problems.

  • Coordinates project activities with activities of 3rd party contractors, suppliers, service providers and customer resources.

  • Actively participates and cooperates with account managers in pre-sales activities to determine customer requirements, set customer expectations, and develop scope statements to accompany proposals.

  • Reviews project proposal or plan to determine time frame, funding and technology limitations, procedures for accomplishing project, staffing requirements, and allotment of available resources to various phases of project.

  • Confers with project management team to outline work plan and to assign duties, responsibilities, and scope of authority.

  • Reviews status reports prepared by project management team and modify schedules or plans as required. Prepares project reports for management, client, or others.

  • Confers with project management team to provide technical advice and to resolve problems.

  • Coordinates project activities with activities of 3rd party contractors, suppliers, service providers and customer resources.

  • Will provide feedback to project management team in regular one on one meetings as well as the performance evaluations.

  • Responsible for hiring, developing, reviewing and performance management of project management team

  • Responsible for providing regular updates to the operations management staff on ongoing customer projects through department project status meetings

  • First point of Customer escalation for customer concerns

  • Performs other duties as assigned

QUALIFICATIONS (Education, Experience, and Certifications)

  • Four-year college or equivalent experience.

  • Must have proven track record of Project Management

  • Must have excellent presentation skills

  • Strong Knowledge in the Commercial Print and mail industry

  • 3-5 years of Managerial experience required

  • Ability to manage remote employees

Ricoh is an EEO/Affirmative Action Employer -- Minorities/Women/Protected Veterans/Disabled.


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Lead Project Manager, Production Print And Mail Operations

Ricoh Americas Corporation