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Lead Program Support Assistant

Expired Job

Department Of Veterans Affairs Aspinwall , PA 15215

Posted 4 months ago

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  • Duties

HelpDuties Summary

The position is located in VA Pittsburgh Healthcare System's (VAPHS) Human Resource Management Service under the Business Office and will report directly to the Administrative Officer (AO). The primary role of the incumbent will be to lead the day-to-day workflow of VAPHS' Personnel Identification Verification (PIV) office consisting of four (4) Administrative Support Clerks, GS-05.

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Serve as the PIV Team Leader who is responsible for leading the day-to-day workflow of VAPHS' PIV operations at the H.J. Heinz and University Drive campus; Distribute and balance the workload among employees in accordance with established work flow or job specialization, assure timely accomplishment of the assigned workload; Keep in touch with the status and progress of work, and make day-to-day adjustments in accordance with established priorities, obtaining assistance from the supervisor on problems that may arise, such as backlogs which cannot be disposed of promptly; Estimate and report on expected time of completion of work, and maintain records of work accomplishments and time expended and prepare production reports as requested; Instruct employees in specific tasks and job techniques and make available written instructions, reference materials and supplies; Follows requirements outlined in HSPD 12, FIPS 201, National Institute of Standards and Technology (NIST) Publication 800-79-1, Office Operations, Security, and Preparedness (OSP) HSPD 12 Program Management Office (PMO) Organizational PIV Credential Issuer (PCI) Operations Plan, OSP/PMO VA PIV Badge Officer Standard Operation Procedures.

Schedule and perform the various steps in the PIV card production process (e.g. fingerprinting, biometric capture, verification of data, issuance, inspection, and post issuance) to ensure efficiency and effectiveness. Conducts the fingerprinting submission process for employees, contractors, and affiliates as required. Ensures daily tracking logs are up to date.

Work schedule: Monday

  • Friday, 7:30 a.m. to 4:00 p.m.

Compressed/Flexible Schedule: Available

Telework: Not Available

Virtual: This is not a virtual position.

Position Description Title/PD#: Lead Program Support Assistant/ 00076-0

Relocation/Recruitment Incentives: Not authorized

Financial Disclosure Report: Not required

Incumbent may be required to work at the H.J. Heinz and University Drive Campuses. This is a non-bargaining unit position.

Travel Required

Occasional travel

  • You may be expected to travel for this position.

Supervisory status


Promotion Potential

  • Job family (Series)
    0303 Miscellaneous Clerk And Assistant

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  • Requirements

HelpRequirements Conditions of Employment

  • You must be a U. S. Citizen to apply for this job

  • You may be required to serve a probationary period

  • Subject to a background/security investigation

  • Must be a current VA employee.

  • Physical Requirements:
    The work is primarily sedentary, but some walking, bending, and carrying of light objects (20 pounds or less) is required.


To qualify for this position, applicants must meet all requirements by the closing date of this announcement.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement.

For a GS-6 position you must have served 52 weeks at the GS-5. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

You may qualify based on your experience and/or education as described below:

Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-5 in the normal line of progression for the occupation in the organization.

Examples of specialized experience would typically include, but are not limited to: The ability to work independently, establishing priorities, and work sequences taking only unusual problems to the supervisor for consultation and/or concurrence in resolving discrepancies. knowledge of PIV regulations and directives; providing training to new employees; resolving issues within PUV operations.

Holds self and others accountable for measurable high-quality, timely, and cost-effective results. Determines objectives, sets priorities, and delegates work.

Accepts responsibility for mistakes. Complies with established control systems and rules.

Helps others learn through formal or informal methods; identifies training needs; provides constructive feedback; coaches others on how to perform tasks; acts as a mentor.

Knowledge of procedures to ensure production or delivery of products and services, including tools and mechanisms for distributing new or enhanced software.

Objectively analyzes and evaluates an issue in order to form an opinion/judgment/conclusion; Uses logic and reasoning to research, interpret and apply information such as regulatory and/or procedural guidance; Identifies the strengths and weaknesses of alternative solutions, conclusions or approaches to problems; Integrates information into development of a resolution.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Note: A full year of work is considered to be 35-40 hours of work per week.

Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.


There is no educational substitution at this grade level.

PLEASE NOTE: Education must be accredited by an accrediting institution recognized by the U.S.

Department of Education in order for it to be credited towards qualifications (particularly positions with a positive education requirement). Therefore, applicants must report only attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S.

Department of Education. Applicants can verify accreditation at the following website:

All education claimed by applicants will be verified by the appointing agency accordingly. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education.

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Lead Program Support Assistant

Expired Job

Department Of Veterans Affairs