The Lead Program Manager is responsible for leading the operations, planning and execution of strategic priorities in an organized and disciplined fashion.
The Lead Program Manager is a critical partner to leadership to define and manage priorities, drive planning and accountability, and constantly manage expectations and ensure forward progress. This role is as comfortable and capable in the weeds solving problems as they are hovering high and working strategically.
MINIMUM QUALIFICATIONS AND REQUIREMENTS:
Bachelor's degree, technical certification or equivalent work experience
6+ years' program management experience
High level of initiative for excellence, results and process improvement
Ability to make judgment calls when dealing with ambiguity
Demonstrated ability to define a vision for strategy from concept to final implementation
Ability to deliver successful programs/change management from conception through business case to implementation, measurement and ongoing management
Experience and competence in leading, influencing and coaching others in the absence of direct reporting relationships, especially at senior levels and via remote relationships
Ability to quickly build relationships and credibility with leaders
Advanced proficiency in Microsoft Office Suite (Word, Excel, PowerPoint), Project and SharePoint
Skilled in training others and facilitating meetings
Strong presentation and communication skills
Passionate about using data to understand and make decisions
Advanced skills with business intelligence and analytics tools
Experience establishing metrics, reporting, KPIs, etc.
PMP, Agile, P30 or other relevant project or program management certification is highly desirable
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Work with Executives and partner with leaders across the organization to identify programs that will support organization to achieve MINDBODY growth strategies
Lead cross-functionally to successfully implement and deliver consistent programs designed to meet the needs of the various groups. Find ways to balance creativity, consistency, and meeting the needs of different leaders and teams
Conduct needs analysis, use quantitative and qualitative data to design measurements, evaluate objectives and define scope to successfully execute on deliverables
Identify potential risks, manage dependencies and escalate to management in a timely manner with mitigation plans
Participate in planning and road mapping activities to identify impact on other cross-functional programs
Prioritize deliverables effectively in a fast-paced environment with multiple conflicting priorities
Identify gaps in processes and recommend continuous process improvements
Expose and remove impediments to project success.
Manage a portfolio of multiple programs, possibly in various stages of development
Own analytics and reporting for the product development program to monitor progress and drive improvement
Identify and resolve conflicts, inter-dependencies and program issues quickly and efficiently
May provide mentorship and support for other Project Management team members
All other duties as assigned