Lead Program Manager

Maersk Southgate , MI 48195

Posted 4 months ago

Lead Program Manager

CALocalSupply Chain/Logistics OperationsRef.: MA-212886We are looking for a Lead Program Manager to join our North America Operations team. This position can be Filled in South Gate, CA or Charlotte, NC

We OfferWe offer you an exciting global career at the forefront of world trade.

Working with the best people in a global team culture with future growth opportunities in an industry that has a significant impact on the world economy

We're proud of our people who define our company's industry leadership, global team culture and customer-centric focus every day.

When you join our team you join a truly diverse, global organization in a fast-moving, values-based, work environment where you can grow on the job, create and shape our digital solutions, tap into industry-leading talent development initiatives, enjoy working with your colleagues and broaden your world view through our international job postings. We offer competitive compensation and benefits for full-time employees including health, dental and vision insurance, a 401k savings plan with an employer match and paid time-off and our parental leave policy is recognized world-wide as one of the best in the industry.

Global scope

Every company, every country wants access to a competitive shipping, logistics and port system and our people have created one company that offers one, easy-to-use solution to all their shipping needs.

Maersk is unique

Maersk is uniquely positioned to play a significant role in global trade, creating opportunities that help countries, companies and people succeed. Our vision is simple:

Maersk is the global integrator of container logistics, connecting and simplifying our customers' global supply chains. We do this through the global scale of Maersk, the world's largest shipping line; our Logistics and Services expertise that help customers manage their global supply chains; and through our port operator, APM Terminals, one of the largest container terminal operators in the world with the most strategic locations to serve global supply chains.

Join us and play an important role on our team lifting global trade every day!

Key ResponsibilitiesService delivery and customer service

Develop, configure and implement customer dashboards that satisfies customer current and future demand

Maintain and improve customer satisfaction levels (NPS)

Establish appropriate KPIs and own the performance against these

Maintain and improve internal measurement and visibility of operational performance.

Ensure internal KPIs are aligned with customer agreed KPIs and that there is one data set globally that reflects the customer and internal performance with regard to KPIs and other statistics (volume)

Be the Account 'point-of-contact' and 'go-to' person for operational escalations

Support the development of Global and Regional standards and IOPs

Ensure all SOP/IOP(s) are adhered to and shortfalls are corrected on priority

Host and engage in regular customer service calls with overseas branches

Report periodic performance to KAM, CSO heads, Area MDs, Regional Head of Program Management and Regional COOs

Prepare and participate in quarterly business review (QBR) with customer(s)

Collect, validate, consolidate, monitor and report any significant customer requirements, expectations and trends

Support the commercial teams with enquiries and expertise into these areas

Implement and verify implementation of cost reduction projects in the Maersk delivery and support cost reduction projects in the customer supply chain

Productivity and Profitability

Establish productivity baseline for the account

Establish profitability baseline for the account on CM2 level

Review global operational processes and validate possibilities of productivity improvement against service delivery level and drive improvements accordingly

Ensure the account perspective is communicated to the global operational community and ensure the global policies are appropriate and can be implemented in the account solution

Establish procedures that will minimize Maersk exposure to risk associated with compliance, trade controls and HSSE

Report periodic performance to KAM, CSO heads, Area MDs, Regional Head of Program Management and Regional COOs

Make expertise and knowledge available to Maersk Operations and drive Operational Excellence through day-to-day execution and participation in inspirational workshops regionally and locally

Represent the account(s) during additional business implementations along with the implementation team leading the implementation

People Development

Ensure to have a baseline with global FTE visibility and team structure

Set up a plan for on-boarding, training and development (SOP quiz/certification) of the global team

Ensure to maintain a Program Management and OPS team leader pipeline & have a succession plan in place

Be involved in objective setting & performance management of the global operational team

Ensure to manage team also by providing recognition & feedback pro-actively

Collaboration & community development

Engage with Commercial and Operational experts on Global/Regional/Cluster level to explore new developments servicing the changes in customer demand

Evaluate Maersk solution modules against the current customer supply chain and make recommendations to KAM/direct manager/Regional Head of PM for improvement projects

Take ownership of customer initiated projects and ensure internal resourcing is appropriate to execute within the agreed timeline

Ensure to participate in designing and rolling out one set of global, internal KPIs (across accounts) covering the majority of customer requirements

Participate in global SME community and sharing across Program Managers

Drive 2-3 productivity improvements with other accounts

Define and document best-in-class vs standard service levels and discuss with Product

Who we are looking for Bachelor Degree preferably in Business/Logistics/Engineering
3+ years relevant experience with a proven track record in operational management

Understanding and passion for driving Operational Excellence in the business

Ability to work in a matrix organization and influence decision makers

Proven and sustained track record of delivery, with focus on driving results through others

Experience of working with wide variety of complex operational and commercial challenges

Exposure and understanding of Business Improvement / Lean tools

Excellent communication and influence skills

Ability to interface with local and regional management teams

Being a team member supporting the global/regional/country teams proactively

Ability to build strong effective networks

Knowledge of risk management with the ability to identify activities

Last application date: 21 June 2019.

For further information, please contact: Joel.Obando.Castillo@maersk.com.maerskline.comYou must be authorized to work for any employer in the US. Local candidates only; no relocation assistance is provided.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law.


A.P. Moller - Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains.

As the global leader in shipping services, the company operates in 130 countries and employs roughly 70,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world. For more information: https://www.maersk.com Your promise. Delivered.

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