Lead Product Manager

Job Summary:

"We Power the Magic!" That's our motto at Disney Experiences Technology & Digital. Our team creates world-class immersive digital experiences for the Company's premier vacation brands including Disney's Parks & Resorts worldwide, Disney Cruise Line, Aulani, A Disney Resort & Spa, and Disney Vacation Club.

This role sits within Technology & Digital for Disney Parks, Experiences, and Products, supporting Disney Cruise Line.

As the Lead Product Manager, you will be the strategic point of contact between Technology & Digital and the Disney Cruise Line Business. In this role you will define the product vision (lead with the why and think big!) and strategy for the end-to-end Embarkation experience for both Guest and Crew. Establishing a consistent rhythm of business, using data and market trends to find opportunities, and build a deep roadmap and backlogs that prioritizes the highest value for Guest and Crew.

Responsibilities

• Performs market and industry analysis of trends and conditions for products, platforms, and features for the relevant product line.

• Defines strategy, vision, & prioritizes product roadmap.

• Engages with business leadership to deeply understand unarticulated needs, successes, and new opportunities; then conveys that information to the team in a manner that is traceable and useful.

• Uses data, strategic direction, and feedback loops, prioritizing high value outcomes first.

• Understanding of the latest product management frameworks and theories and how to apply them to drive impactful experiences.

• Uses the Agile framework, specifically with an MVP and iterative approach, partners and collaborates with engineering team to ensure the right work is prioritized and delivered; communicates effectively to stakeholders.

• Brings to bear techniques to increase collaboration, predictability, and transparency for the team while promoting a culture of experimentation and innovation.

• Effectively onboards customers and stakeholders to new releases and functionality.

• Communicate expectations to partners, leaders, and customers, and optimally resets expectations as priorities or deliverables shift.

• Work to gather requirements for all aspects of a product, collaborating with all impacted teams including creative and technology for agreement.

• Drive implementation of a business digital and technology roadmap by ensuring the development teams understand the product goals and priority.

• Document features by translating the product concepts into user stories, epics and other appropriate product deliverables (e.g., project briefs, scope/requirement documents, prioritized needs, etc.)

• Primary representative for product management in all daily activities related to the roll-out of a product/enhancement, serving as an important resource for the team, escalating to leadership.

• Support defect triage activities by working with technical, creative and production teams to identify cause through resolution, providing support and escalation for blockers/impediments.

• Assist in creating and implementing a strategy to create a Product-Centric team for Cast and Crew facing applications.

Basic Qualifications

• Minimum 7 years of product management experience in digital customer experience for a global or national brand(s), working with technology, design, project management, business, and user experience teams.

• Ability to use hard data to form assumptions and develop business cases.

• Experience presenting out on Product performance and success of programs.

• Ability to lead others to solve complex problems; uses sophisticated analytical thought to exercise judgement and identify innovative solutions.

• Ability to think strategically and guide ideas into action with a willingness to take personal initiative.

• Experience collaborating with and achieve results through partnerships with others and the capability to interact within all leadership levels.

• Experience identifying technical, user and business issues in an organization.

• Experience with Agile software development methodology.

Preferred Qualifications

• Bachelor's Degree or Equivalent Experience

• Certified Product Owner or Equivalent

About Disney Experiences:

Disney Experiences brings the magic of Disney stories and franchises to life through theme parks, resorts, cruise ships, unique vacation experiences, products and more around the world. Disney shines in the travel industry with six resort destinations in the United States, Europe and Asia; a top-rated cruise line; a popular vacation ownership program; and an award-winning guided family adventure business. Plus, Disney's global consumer products operations include the world's leading licensing business; the world's largest children's publishing brands; one of the world's largest licensors of games across all platforms; and Disney store locations around the world and on the web.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney's stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with Walt Disney Attractions Technology LLC, which is part of a business we call Disney Experiences.

Walt Disney Attractions Technology LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world.

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