Lead Product Manager

Paypal San Jose , CA 95111

Posted 2 months ago

Who we are

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal's 392 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom, enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

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Job Description Summary:

About Multilateral Segment Solutions team: Our team brings together the best of PayPal, Braintree, Venmo and Hyperwallet for Businesses that either act as intermediaries or provide platforms to enable buying/selling of goods and services. Our team of product managers, designers, and engineers are passionate about their craft and excited to build comprehensive payments solutions for such businesses, irrespective of their size or global reach.

About the Role: As a Lead Product Manager on the Multilateral Business Solutions team, you will be responsible for understanding the end-to-end needs of multilateral businesses by talking to our customers alongside our sales and marketing teams. You will be the end-to-end product 'expert' and engage with merchants on a regular basis to understand requirements, deliver product updates and manage escalations. You will collaborate closely with cross-functional stakeholders, to ensure that the product capabilities deliver against business objectives. You must possess a unique blend of business and technical savvy, a keen eye for detail, the courage to question the established normal and the drive to solve customers' challenges.

Job Description:

Your Responsibilities:

  • Define product requirements to articulate desiredend-to-endproduct features and functionality to technical, partner product teams, and other cross-functional teams.

  • Engage closely with engineering and architecture to help determine the best technical implementation/design while balancing time-to-market needs.

  • Partner with cross-functional teams at PayPal and external partners to design, build, launch, and market new payment capabilities.

  • Collaborate cross-organizationally with customer support, operations, legal, compliance, risk management, engineering, user experience, QA and other functional areas, to ensure alignment with related go-to-market activities.

  • Cross-functional product team execution (with Project Manager and Engineering Manager), to ensure meeting project milestone dates, driving decisions across teams and escalating appropriately.

  • Be the product 'expert' and act as a product evangelist to build awareness and understanding of your product and its features across the company.

  • Partner with Professional Services and Customer Support teams in solving pain points for our users.


  • Minimum of a BS/BA is required

  • 10+ years of online payments or related product management experience

  • Proven track record for building, launching, and maintaining high-scale, successful products

  • Strong communication skills and ability to work effectively across global teams

  • History of leading and executing in fast-paced, high-growth, uncertain environments

  • Comfortable using data and analytics to inform product decisions

  • Ability to lead cross-functional groups and drive action

  • Strong organizational skills, ability to thrive in a matrix environment where success depends on a high degree of cross-functional collaboration

  • Strong ability to translate product needs to technology and understand technology

  • Experience initiating and driving projects to completion with minimal guidance



Travel Percent:


Primary Location:

San Jose, California, United States of America

Additional Locations:

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at paypalglobaltalentacquisition@paypal.com.

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Lead Product Manager