Lead Product Designer

Genesys Durham , NC 27701

Posted 3 weeks ago

  • Note this position is open for remote work in the United States.

At the root of Geneys is our passion for our customers and users in the form of Empathy. It's the basis for how we operate in everything we do. As a Lead Product Designer at Genesys, you'll be helping create a whole new genre within the Customer Experience industry; Experience as a Service.

In this role, you'll lead and evangelize user-centered and design thinking best practices by leading workshops and design sprints, creating prototypes and UIs, and giving executive level playbacks. As a lead, you'll work collaboratively with Product Management and Engineering teams to create friction-less user experiences as well as ensuring timelines and commitments are met.

You will also give back, teaching and inspiring others with and through the value of design. Needless to say, as a Lead collaborating with designers, researchers, and strategists, you'll be solving Genesys' biggest challenges.

As a valued member of the Product Design team, you are a go-to person, can work collaboratively or autonomously, and serve as an expert in user-centered best practices to people across the organization. As a confident communicator, you can work effectively in a multi-disciplinary team comprised of myriad levels of experience.

Responsibilities / Job Duties:

  • Contribute to and review design efforts as needed to ensure ideas are realized to their fullest potential through the effective use of user-centered design and information principles.

  • Participate as a design lead to cross-functional teams that include creative leads, other designers, project management, product management, software developers, and QA.

  • Participate in ideation and conceptual development for digital experiences.

  • Produce user requirements specifications, conceptual models, personas, storyboards/scenarios, flow charts, conceptual sketches, wireframes, IAs, design prototypes, and visual design artifacts.

  • Design and specify user interfaces using participatory and iterative design techniques, including observational studies, customer interviews, usability testing, and other forms of requirements discovery.

  • Create digital assets that effectively communicate product function and intent, user interaction, and screen hierarchy.

  • Effectively communicate research findings, conceptual ideas, detailed designs, and design rationale both verbally and visually to stakeholders, product teams, users, and leadership teams.

  • Mentor and inspire fellow designers to reach their fullest potential.

  • Keep up with evolving design trends, technologies and best practices.

  • Ability to work on multiple projects at the same time.

Required Qualifications:

  • 8+ years proven experience designing data-intensive software applications for a global audience.

  • Strong knowledge of interaction design processes and methodology, particularly as applied to desktop & mobile products.

  • Thrive in a fast paced work environment that requires independent self-direction with an aptitude for team collaboration and open communication.

  • Proactive and takes ownership for producing positive results.

  • Contributes as a valued team member and colleague with leaders at all levels.

  • Demonstrates personal self-awareness and desire for continual learning and personal development.

  • Must possess the presentation skills and professionalism to project a professional image, both internally and externally.

  • Have developed UX and/or User Interface (UI) designs for IT professionals.

  • Experience working closely with engineering to champion design at every step.

  • Have an online portfolio showing a mix of UX/UI design experience.

  • Proficient in suite of Adobe tools.

  • Must be willing to travel up to 15%.

  • Ability to travel internationally.

Preferred Qualifications:

  • B.A or M.F.A. in any of the following: HCI, Interaction Design, Industrial Design, Visual Design, and/or related fields.

  • Experience in Enterprise SaaS.

  • Experience in Support and/or Call Center business models.

About Genesys

Every year, Genesys delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a ServiceSM so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys CloudTM, an all-in-one solution and theworld's leading public cloud contact center platform,designed for rapid innovation, scalability and flexibility. Visit www.genesys.com.

Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics. #LI-BJ1

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Lead Product Designer