Lead Process Improvement Analyst

Cox Enterprises Atlanta , GA 30301

Posted 2 weeks ago

Cox Communications is the largest private telecom company in America, and we proudly serve six million homes and businesses across 18 states. At Cox, we are committed to creating meaningful moments of human connection, not only with our products and services, but also with our career opportunities. Come connect with us and let's build a better future together.

The Lead Process Improvement Analyst plays a key role on the Enterprise Infrastructure Portfolio Delivery team and will be responsible for process improvement activities around improving and maintaining processes within the Infrastructure Organization. This will include the definition, creation and maintenance of financial, operational and service metrics and key performance indicators. A large part of this role will require communications and engagement with the internal Infrastructure stacks and boundary partners.

The ideal candidate will need to be familiar with implementing metrics and key performance indicators within an organization as well as analyzing results and finding process improvement opportunities. Continuous improvement processes are a fundamental part of this position. All candidates must be willing to identify opportunities, define and implement changes while keeping all our internal and external customers engaged and informed. The candidate will also need to have excellent communication, process improvement and customer service mindset as they need to work with our boundary partners to understand and align their 3 to 5 year roadmaps.

Primary Responsibilities and Essential Duties:

  • Responsible for the development of Operational, Financial and Portfolio metrics

  • Assists in the building of Operational, Financial, and Portfolio Service Dashboards that can be utilized for tactical and strategic decision making

  • Measures progress towards departmental and company goals

  • Identifies improvement activities across the Infrastructure team employing process improvement activities

  • Drives adoption of process improvements across the Infrastructure organization while maintaining lean management principles

  • Utilizes lean processes to ensure effective utilization of company resources

  • Reviews and defines engagement model standards and processes to ensure Infrastructure is providing the expected services to our customers

  • Partners with other teams within Infrastructure and boundary partners to ensure smooth hand-offs and effective communications occur

  • Builds strong partnership and relationships within Infrastructure and its boundary partners

  • Assist internal infrastructure teams in the building and maintaining 3 to 5 year roadmaps and synchronizing those roadmaps to provide input to strategic decisions within the organization

Qualifications:

Minimum:

Where permitted by applicable law, must be fully vaccinated against COVID-19 to be considered for this U.S. based job. (Reasonable accommodations for medical and religious objections will be considered.)

  • Excellent decision making skills

  • Lean 6 Sigma Training Certification or similar methodology

  • Experience implementing process improvement projects

  • Strong process management skills

  • Experience building reports and dashboards in Tableau or similar platform

  • Ability to work under pressure

  • Excellent organization and metric skills

  • Experience reporting and communicating across all levels of the organization

Preferred:

  • Bachelor degree and/or Advance Degree (MBA)

  • 6 Sigma Black belt certification or similar methodology experience

  • Management experience and skills

  • Self starter with the ability to see work through to its successful completion

  • Highly motivated, with a positive attitude, ability to face the challenges in a fast-paced environment within a customer experience-focused organization.

Who We Are

About Cox Communications

Cox Communications is committed to creating meaningful moments of human connection through broadband applications and services. The largest private telecom company in America, we proudly serve six million homes and businesses across 18 states. We're dedicated to empowering others to build a better future and celebrate diverse products, people, suppliers, communities and the characteristics that makes each one unique.

About Cox

We are the Cox family of businesses. We've been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us. Our primary divisions

  • Cox Communications and Cox Automotive - are driving a new wave of innovation, powering smart cities with powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators. We're also expanding into new spaces like cleantech and healthcare to rev up our momentum toward building a better future for the next generation. We're looking for the talent today who will be our leaders tomorrow. Sound intriguing? Learn more about where we are today, where we hope you'll be going with us, and the common purpose that unites us at coxenterprises.com.

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page.

Cox is an Equal Employment Opportunity employer

  • All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.

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The Lead Process Improvement Analyst plays a key role on the Enterprise Infrastructure Portfolio Delivery team and will be responsible for process improvement activities around improving and maintaining processes within the Infrastructure Organization. This will include the definition, creation and maintenance of financial, operational and service metrics and key performance indicators. A large part of this role will require communications and engagement with the internal Infrastructure stacks and boundary partners. The ideal candidate will need to be familiar with implementing metrics and key performance indicators within an organization as well as analyzing results and finding process improvement opportunities. Continuous improvement processes are a fundamental part of this position. All candidates must be willing to identify opportunities, define and implement changes while keeping all our internal and external customers engaged and informed. The candidate will also need to have excellent communication, process improvement and customer service mindset as they need to work with our boundary partners to understand and align their 3 to 5 year roadmaps. * Primary Responsibilities and Essential Duties: * * Responsible for the development of Operational, Financial and Portfolio metrics * Assists in the building of Operational, Financial, and Portfolio Service Dashboards that can be utilized for tactical and strategic decision making * Measures progress towards departmental and company goals * Identifies improvement activities across the Infrastructure team employing process improvement activities * Drives adoption of process improvements across the Infrastructure organization while maintaining lean management principles * Utilizes lean processes to ensure effective utilization of company resources * Reviews and defines engagement model standards and processes to ensure Infrastructure is providing the expected services to our customers * Partners with other teams within Infrastructure and boundary partners to ensure smooth hand-offs and effective communications occur * Builds strong partnership and relationships within Infrastructure and its boundary partners * Assist internal infrastructure teams in the building and maintaining 3 to 5 year roadmaps and synchronizing those roadmaps to provide input to strategic decisions within the organization Qualifications: *Minimum:* Where permitted by applicable law, must be fully vaccinated against COVID-19 to be considered for this U.S. based job. (Reasonable accommodations for medical and religious objections will be considered.) * Excellent decision making skills * Lean 6 Sigma Training Certification or similar methodology * Experience implementing process improvement projects * Strong process management skills * Experience building reports and dashboards in Tableau or similar platform * Ability to work under pressure * Excellent organization and metric skills * Experience reporting and communicating across all levels of the organization * Preferred:* * Bachelor degree and/or Advance Degree (MBA) * 6 Sigma Black belt certification or similar methodology experience * Management experience and skills * Self starter with the ability to see work through to its successful completion * Highly motivated, with a positive attitude, ability to face the challenges in a fast-paced environment within a customer experience-focused organization. Who We Are * About Cox Communications* Cox Communications is committed to creating meaningful moments of human connection through broadband applications and services. The largest private telecom company in America, we proudly serve six million homes and businesses across 18 states. Were dedicated to empowering others to build a better future and celebrate diverse products, people, suppliers, communities and the characteristics that makes each one unique. * About Cox * We are the Cox family of businesses. Weve been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us. Our primary divisions - Cox Communications and Cox Automotive - are driving a new wave of innovation, powering smart cities with powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators. 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Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individuals age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes. Cox Communications Inc Atlanta GA

Lead Process Improvement Analyst

Cox Enterprises