*Primary Location: *6305 Peachtree Dunwoody Rd, Atlanta, GA, USA
Division: *Cox Communications
Job Level: *Individual Contributor
Shift: *Day Job
Requisition Number: *217503
VACCINE POLICY: WHERE PERMITTED BY APPLICABLE LAW, YOU MUST BE FULLY VACCINATED AGAINST COVID-19 TO BE CONSIDERED FOR THIS U.S.-BASED JOB (REASONABLE ACCOMMODATIONS FOR MEDICAL AND RELIGIOUS OBJECTIONS WILL BE CONSIDERED).
Cox Communications is the largest private telecom company in America, and we proudly serve six million homes and businesses across 18 states. At Cox, we are committed to creating meaningful moments of human connection, not only with our products and services, but also with our career opportunities. Come connect with us and lets build a better future together.
The Lead Process Improvement Analyst plays a key role on the Enterprise Infrastructure Portfolio Delivery team and will be responsible for process improvement activities around improving and maintaining processes within the Infrastructure Organization. This will include the definition, creation and maintenance of financial, operational and service metrics and key performance indicators. A large part of this role will require communications and engagement with the internal Infrastructure stacks and boundary partners.
The ideal candidate will need to be familiar with implementing metrics and key performance indicators within an organization as well as analyzing results and finding process improvement opportunities. Continuous improvement processes are a fundamental part of this position. All candidates must be willing to identify opportunities, define and implement changes while keeping all our internal and external customers engaged and informed. The candidate will also need to have excellent communication, process improvement and customer service mindset as they need to work with our boundary partners to understand and align their 3 to 5 year roadmaps.
Primary Responsibilities and Essential Duties: *
Responsible for the development of Operational, Financial and Portfolio metrics
Assists in the building of Operational, Financial, and Portfolio Service Dashboards that can be utilized for tactical and strategic decision making
Measures progress towards departmental and company goals
Identifies improvement activities across the Infrastructure team employing process improvement activities
Drives adoption of process improvements across the Infrastructure organization while maintaining lean management principles
Utilizes lean processes to ensure effective utilization of company resources
Reviews and defines engagement model standards and processes to ensure Infrastructure is providing the expected services to our customers
Partners with other teams within Infrastructure and boundary partners to ensure smooth hand-offs and effective communications occur
Builds strong partnership and relationships within Infrastructure and its boundary partners
Excellent decision making skills
Lean 6 Sigma Training Certification or similar methodology
Experience implementing process improvement projects
Strong process management skills
Experience building reports and dashboards in Tableau or similar platform
Ability to work under pressure
Excellent organization and metric skills
Experience reporting and communicating across all levels of the organization
Bachelor degree and/or Advance Degree (MBA)
6 Sigma Black belt certification or similar methodology experience
Management experience and skills
Self starter with the ability to see work through to its successful completion
Highly motivated, with a positive attitude, ability to face the challenges in a fast-paced environment within a customer experience-focused organization.
Who We Are
About Cox Communications
Cox Communications is committed to creating meaningful moments of human connection through broadband applications and services. The largest private telecom company in America, we proudly serve six million homes and businesses across 18 states. Were dedicated to empowering others to build a better future and celebrate diverse products, people, suppliers, communities and the characteristics that makes each one unique.
We are the Cox family of businesses. Weve been making our mark since 1898 by building and evolving world-class businesses, staying true to our values, and encouraging top talent to always look for growth and impact while building a career with us. Our primary divisions
Cox Communications and Cox Automotive - are driving a new wave of innovation, powering smart cities with powerhouse broadband communications and pioneering greener, more progressive transportation alternatives for individuals and fleet operators. Were also expanding into new spaces like cleantech and healthcare to rev up our momentum toward building a better future for the next generation. Were looking for the talent today who will be our leaders tomorrow. Sound intriguing? Learn more about where we are today, where we hope youll be going with us, and the common purpose that unites us at coxenterprises.com.
Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page.
Cox is an Equal Employment Opportunity employer
All qualified applicants/employees will receive consideration for employment without regard to that individuals age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.
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