Lead Personal Banker
Topeka , KS 66601
Posted 2 weeks ago
CoreFirst Bank & TrustPosition:
Lead Personal BankerReports to:
Branch Sales ManagerClassification:
Non-Exempt, Full-TimeJob Summary:
Lead Personal Bankers ("LBBs")open banking accounts, process loan applications, and assist customers with CoreFirst products and services. LPBs may support branch management with scheduling, directing, training, and on-the-spot coaching of branch staff. The Lead Personal Banker plays an important role in carrying out branch sales goals and objectives.Essential Job Functions:
Knowledge, Skills, Abilities:Experience
- Illustrates and sells the benefits of CoreFirst Bank & Trust products and services to prospective and current customers to generate new business and strengthen existing household relationships.
- Tracks progress towards branch sales goals. Partners with Branch Sales Manager in assigning personal and branch goals.
- Provides on-the-spot coaching to Personal Bankers and CSAs related to the CoreFirst products and sales process.
- Provides existing Bank customers with their financial needs, by listening and asking appropriate questionns.
- Responsibilities include, but are not limited to, answering customer questions, performing account maintenance, and assisting customers with bank processes and procedures.
- Participates in daily branch operations including, but not limited to, opening and/or closing the branch, balancing the vault, assisting with completion of internal records and audit logs, administering safe deposit box needs, performing teller duties as required, and carrying out other administrative functions, as needed.
- Resolves customer escalations regarding Bank sales and services.
Two years of banking experience required.Education
High school diploma, or equivalent, required.
Some college preferred.Interpersonal Skills
Courtesy, customer service, and tact are essential elements of the job. Work involves much personal contact with others inside and outside the Bank for purposes of giving or obtaining information, influencing others with ideas, building relationships, or soliciting cooperation. Ability to relate to and empathize with different personalities, while being resolution and solutions oriented.Competencies:
- Adherence to the CoreFirst Bank & Trust Values of Respect, Communication, Integrity, Initiative, and Accountability.
- High level of skills in the CoreFirst Bank & Trust Competencies of Customer Focus, Compliance, Ethics, Perseverance, and Time Management.
- Working knowledge and proficient use of Microsoft computer applications to include Word, Excel, and Outlook.
- Ability to quickly adapt to changes in procedure and/or technology. Proficiency with processes and procedures related to consumer deposit and loan products.
- Additional skills include: Professionalism and composure, strong sales awareness, ability to contribute to a motivated environment, ability to monitor key details and set priorities, goal oriented.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit, stand, and walk. Some light physical effort required including ability to lift up to 50 pounds.Travel:
Travel is primarily local during the business day, although some local evening and weekend travel may be expected. Branch Network Personal Bankers may travel to outer market locations occasionally, but overnight stays are not expected.Work Environment:
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, copy machines, filing cabinets, and fax machines.Applicants must have a clean driving record and pass a drug screening and background check.
Internal applicants must be meeting the minimum requirements of their current job, and should submit a cover letter and resume via the employee portal.CoreFirst Bank & Trust provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, CoreFirst Bank & Trust complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.