Lead Patient Services Assistant

Summary

This position is located within the Minneapolis VA Health Care System within the Business Office service line. The employee serves as the Lead Program Support Assistant in the Eligibility and Enrollment Unit, Benefits Section, Business Office and supports the full range of Patient Services Assistants (PSAs) duties and responsibilities. The employee will serve as the lead to a core group of Patient Services Assistants.

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Overview

• Accepting applications

• Open & closing dates

03/25/2024 to 03/29/2024

• Salary

$48,018 - $62,426 per year

• Pay scale & grade

GS 6

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Location

1 vacancy in the following location:

• Minneapolis, MN 1 vacancy

• Remote job

No

• Telework eligible

No

• Travel Required

Not required

• Relocation expenses reimbursed

No

• Appointment type

Permanent -

• Work schedule

Full-time -

• Service

Competitive

• Promotion potential

None

• Job family (Series)

0303 Miscellaneous Clerk And Assistant

• Supervisory status

No

• Security clearance

Other

• Drug test

No

• Position sensitivity and risk

Non-sensitive (NS)/Low Risk

• Trust determination process

Credentialing

Suitability/Fitness

• Announcement number

CBSY-12364080-24-KG

• Control number

783302300

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This job is open to

• Career transition (CTAP, ICTAP, RPL)

Federal employees who meet the definition of a "surplus" or "displaced" employee.

• The public

U.S. Citizens, Nationals or those who owe allegiance to the U.S.

Clarification from the agency

ALL US CITIZENS DIRECT HIRE AUTHORITY: This position is being filled using Direct-Hire Authority (5 CFR 337.201) for this occupation.

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Duties

• THIS IS NOT A VIRTUAL or REMOTE POSITION, YOU MUST LIVE WITHIN OR BE WILLING TO RELOCATE WITHIN A COMMUTABLE DISTANCE OF THE DUTY LOCATION*

Major duties listed but not limited to:

• Interpret and apply VA rules and regulations relating to determining complex legal eligibility to benefits relating to hospital admissions; nursing home; hospice: catastrophic disabilities; domiciliary; fee basis; outpatient care; dental treatment; prosthetic appliances; patient transfer and beneficiary travel

• Provide guidance and technical direction necessary for accomplishing the work of the team and unit

• Receive requests for transportation from outpatient clinics, schedules them with contracted vendors or volunteer van network

• Advise supervisor on problems that may arise, such as backlogs that cannot be disposed of promptly

• Provide information to supervisor concerning promotion, reassignment, and recognition of outstanding performance and personnel needs as requested

• Provide continued education to the assigned team on current and new policies or procedure

• Maintain records of work accomplishments and time expended and prepares production reports when requested

• Interpret and apply benefits associated with local and national sharing agreements, Memorandum of Understanding (MOUs) and contractual agreements with other federal, state, local and private entities

• Assist in the planning, review, and reporting of data/statistical results of program/projects studies

Work Schedule: Sunday-Saturday, 6:00 a.m. - 6:30 p.m. This is a full time position, with a 40-hour work week. Work Schedule varies throughout the week and various times of the day to include weekends and holidays (work hours may be further discussed during interview process).

Telework: Not Available

Virtual: This is not a virtual position

Position Description Title/PD#: Lead Patient Services Assistant/PD60412A

Relocation/Recruitment Incentives: Not Authorized

Critical Skills Incentive (CSI): Not approved

Permanent Change of Station (PCS): Not Authorized

Financial Disclosure Report: Not required

Bargaining Unit Position: Yes, AFGE/1272

The VA Midwest Health Care Network advocates for a Whole Health System of care in each of the Medical Centers. This is an approach to healthcare that empowers and equips people to take charge of their health and well-being and live their lives to the fullest. As an employee operating in a Whole Health System of care, you will operate in a model with three core elements, seeking to create a personalized health plan for each Veteran. This is done in the context of healing relationships and healing environments and a connection back to the Veteran's community. This aligns with the Veterans Health Administration (VHA) Mission Statement to Honor America's Veterans by providing exceptional health care that improves their health and well-being.

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Requirements

Conditions of Employment

• You must be a U.S. citizen to apply for this job

• Subject to a background/suitability investigation

• May serve a probationary period

• Selective Service Registration is required for males born after 12/31/1959

• A complete application package; Resume, Transcripts, etc.

• Selected applicants will be required to complete an online onboarding process

• Selected applicants may be subject to a pre-employment physical or evaluation

• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)

• Participation in the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Veterans Health Administration Health Care Personnel (HCP) - See "Additional Information" below for details

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement.

GS-06 grade level: One year of specialized experience (equivalent to the GS-05 grade level in the federal service); experience that equipped the applicant with the particular knowledge, skills and abilities (KSA's) and other characteristics to perform successfully the duties of the position, and that is typically in or related to the work of the position to be filled. Specialized experience includes: interpreting and applying regulations, public laws, directives, policies and procedures; gathering and analyzing data; determining patient eligibility for healthcare services; using computer applications such as medical record or scheduling software; and/or providing guidance to staff on complex issues.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Physical Requirements: You will be asked to participate in a pre-employment examination or evaluation as part of the pre-employment process for this position. Questions about physical demands or environmental factors may be addressed at the time of evaluation or examination.

Work Environment: Work is performed in an area responsible for treating patients with a wide variety of medical problems, including psychiatric or substance abuse patients. The employee is frequently exposed to communicable diseases. Safety precautions are sometimes necessary. Abides by policies and procedures regarding computer security, safeguards own access and verify codes.

For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution at this grade level.

Additional information

Participation in the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Veterans Health Administration Health Care Personnel (HCP) as indicated in VHA Directive 1193.01.

Pursuant to VHA Directive 1193.01, VHA health care personnel (HCP) are required to be fully vaccinated against COVID-19 subject to such accommodations as required by law (i.e., medical, religious or pregnancy). VHA HCPs do not include remote workers who only infrequently enter VHA locations. If selected, you will be required to be fully vaccinated against COVID-19 and submit documentation of proof of vaccination before your start date. The agency will provide additional information regarding what information or documentation will be needed and how you can request a legally required accommodation from this requirement using the reasonable accommodation process.

The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be well-qualified, applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors if applicable, and must be proficient in most of the requirements of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website which can be found at https://www.opm.gov/.

Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed.

This job opportunity announcement may be used to fill additional vacancies.

If you are unable to apply online or need to fax a document you do not have in electronic form, view the following link for information regarding an Alternate Application.

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• Benefits

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A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window

Learn more about federal benefits.

Review our benefits

Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Applicants will be referred in the order in which they were received.