Lead Patient Service Representative, Family Medicine - Saugus

About UsNorth Shore Physicians Group (NSPG), the largest multi-specialty physicians group north of Boston, is a leader in innovative practices. We are explorers at heart! Here, ideas come from everyone-to the benefit of everyone we serve.We continually seek the best ways to streamline care for both patients and providers. Our medical team of more than 400 physicians, nurse practitioners, physician assistants, and other care professionals is consistently working together to discover new ways to improve and enhance our practices to benefit the health of our patients and the careers of our providers. Through our team-based approach, the goal is to make our practice of medicine smarter and more efficient.With NSPG as your employer, you'll experience clinical excellence, supportive practice environments, and opportunities for career advancement!LocationWe are located at 1069 Broadway, Saugus MA (Rt. 1 South). As a Family Medicine office, we provide physical examinations, routine health screenings, and preventative care for all ages, from infants through adults. This is a full-time, 40-hour role expected to be onsite Monday through Friday.What Matters to UsIn our Saugus office, you get the opportunity to work autonomously to the top of your education/certification while also functioning as part of a highly collaborative team. We value, respect, and appreciate our team members' questions and ideas and look to the individuals doing the work to drive process improvement, determine best practices, and trial creative solutions. We firmly believe that diversity, equity, and inclusion make us stronger and are essential to providing excellent care. We strive to build a workforce that reflects the communities we serve.Are you ready to bring your talent to this practice and join us in driving medicine forward?General OverviewUnder direct supervision of the Practice Manager, the Lead PSR is responsible for site alignment with organizational mission, vision, and strategic goals within the MGB Medical Group while managing all aspects of front desk operations and collaboratively leading and supervising front-end staff team members to achieve targets.The Lead will oversee staff and job tasks assigned to reception, payment posting, and self-pay accounts receivable. This role is part of a team that frequently prototypes new ideas, including digital tools, care team roles and workflows. Leads must possess strong business acumen, leadership skills, workforce development skills and be a change innovator with demonstrated ability to represent the organization, both internally and externally.Qualifications * Required: * At least 1 year of experience in a healthcare setting * High School Diploma * Strongly Preferred:*

2 Years of supervisory experience, including the ability to train and mentor others. * Associate's or Bachelor's degree in healthcare or related field